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Affinity Designer und Photo lassen sich nicht starten


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Hallo, seit dem Einspielen des neuen Updates 1.8.0.585 wird der Start von Designer oder Photo nach kurzer Zeit abgebrochen.

Wenn ich eines der genannten Programme starte wird es nach ca. 5 Sekunden ohne Kommentar abgebrochen und geschlossen!

Das Problem ist leider nicht temporär sondern ständig vorhanden, das Programm ist damit nicht mehr nutzbar!

 

Der Zuverlässigkeitsverlauf von Windows 10 64 Bit gibt folgendes aus:

Quelle
Affinity Photo

Zusammenfassung
Nicht mehr funktionsfähig

Datum
‎28.‎02.‎2020 20:43

Status
Der Bericht wurde gesendet.

Beschreibung
Pfad der fehlerhaften Anwendung:    D:\Program Files\Affinity\Photo\Photo.exe

Problemsignatur
Problemereignisame:    APPCRASH
Anwendungsname:    Photo.exe
Anwendungsversion:    1.8.0.585
Anwendungszeitstempel:    5e53c534
Fehlermodulname:    StackHash_8bcc
Fehlermodulversion:    10.0.18362.657
Fehlermodulzeitstempel:    64d10ee0
Ausnahmecode:    c0000374
Ausnahmeoffset:    PCH_50_FROM_ntdll+0x000000000009CC14
Betriebsystemversion:    10.0.18363.2.0.0.768.101
Gebietsschema-ID:    1031
Zusatzinformation 1:    8bcc
Zusatzinformation 2:    8bccd3d76d827e06bc4c09fe63f2cdc1
Zusatzinformation 3:    56e2
Zusatzinformation 4:    56e2e56f4725b63c589ed023a2134ccf

Weitere Informationen über das Problem
Bucket-ID:    930d0c639de57488bc644247fa89a52f (2045833007646483759)

 

Quelle
Affinity Designer

Zusammenfassung
Nicht mehr funktionsfähig

Datum
‎28.‎02.‎2020 20:47

Status
Der Bericht wurde gesendet.

Beschreibung
Pfad der fehlerhaften Anwendung:    D:\Program Files\Affinity\Designer\Designer.exe

Problemsignatur
Problemereignisame:    APPCRASH
Anwendungsname:    Designer.exe
Anwendungsversion:    1.8.0.585
Anwendungszeitstempel:    5e53d763
Fehlermodulname:    StackHash_7edb
Fehlermodulversion:    10.0.18362.657
Fehlermodulzeitstempel:    64d10ee0
Ausnahmecode:    c0000374
Ausnahmeoffset:    PCH_50_FROM_ntdll+0x000000000009CC14
Betriebsystemversion:    10.0.18363.2.0.0.768.101
Gebietsschema-ID:    1031
Zusatzinformation 1:    7edb
Zusatzinformation 2:    7edb3885ecabf1bd25040316a7afab43
Zusatzinformation 3:    387e
Zusatzinformation 4:    387ef90e6c8d58f0c3c6c31afcfd16a4

Weitere Informationen über das Problem
Bucket-ID:    e9dc3003d8c10d5c8520a24cb3b231f3 (1522395124367241715)

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Hm,
no answer or tips?
The forum is apparently only for English speaking users.


Therefore here the attempt in english, excuse me it is a machine translation!

 

Hello, since installing the new update 1.8.0.585 the start of Designer or Photo is aborted after a short time.
If I start one of the mentioned programs it will be aborted and closed after about 5 seconds without comment!
Unfortunately the problem is not temporary but permanent, the program is no longer usable!


The reliability curve of Windows 10 64 Bit shows the following:

Source
Affinity Photo

Summary
No longer functional

Date
28.02.2020 20:43

Status
The report was sent.

Description
Path of the faulty application:    D:\Program Files\Affinity\Photo\Photo.exe

Problem signature
Problem Event Name: APPCRASH
Application name: Photo.exe
Application version: 1.8.0.585
Application time stamp: 5e53c534
Error module name: StackHash_8bcc
Error module version: 10.0.18362.657
Error module timestamp: 64d10ee0
Exception code: c0000374
Exception offset: PCH_50_FROM_ntdll+0x000000000009CC14
Operating system version: 10.0.18363.2.0.0.768.101
Locale ID: 1031
Additional information 1: 8bcc
Additional Information 2: 8bccd3d76d827e06bc4c09fe63f2cdc1
Additional information 3: 56e2
Additional Information 4: 56e2e56f4725b63c589ed023a2134ccf

Further information about the problem
Bucket ID: 930d0c639en57488bc644247fa89a52f (2045833007646483759)

 

Source
affinity designer

Summary
No longer functional

Date
28.02.2020 20:47

Status
The report was sent.

Description
Path of the faulty application:    D:\Program Files\Affinity\Designer\Designer.exe

Problem signature
Problem Event Name: APPCRASH
Application name: Designer.exe
Application version: 1.8.0.585
Application time stamp: 5e53d763
Error module name: StackHash_7edb
Error module version: 10.0.18362.657
Error module timestamp: 64d10ee0
Exception code: c0000374
Exception offset: PCH_50_FROM_ntdll+0x000000000009CC14
Operating system version: 10.0.18363.2.0.0.768.101
Locale ID: 1031
Additional information 1: 7edb
Additional information 2: 7edb3885ecabf1bd25040316a7afab43
Additional information 3: 387e
Additional information 4: 387ef90e6c8d58f0c3c6c31afcfd16a4

Further information about the problem
Bucket ID: e9dc3003d8c10d5c8520a24cb3b231f3 (1522395124367241715)
*** Translated with www.DeepL.com/Translator (free version) ***

 

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Make a copy of your Affinity USER Directory --- NOT the Program Directory.

Then rename the *.propcol files (for assets, raster brushes and vector brushes)  in the submenu      .../Affinity/Photo/1.0/user       and           .../Affinity/Designer/1.0/user    

Now run one of them.

Then you can bring back the renamed files one by one and start the program after every restore of a file. So you can check, which file is the bad one.

 

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Hello, Leigh,
first of all, thanks for the help.

Here are the values from the Windows Event Viewer and in the appendix the corresponding Applications Logs.

Photo

Protokollname: Application
Quelle:        Application Error
Datum:         02.03.2020 11:24:04
Ereignis-ID:   1000
Aufgabenkategorie:(100)
Ebene:         Fehler
Schlüsselwörter:Klassisch
Benutzer:      Nicht zutreffend
Computer:      Georg-PC
Beschreibung:
Name der fehlerhaften Anwendung: Photo.exe, Version: 1.8.0.585, Zeitstempel: 0x5e53c534
Name des fehlerhaften Moduls: ntdll.dll, Version: 10.0.18362.657, Zeitstempel: 0x64d10ee0
Ausnahmecode: 0xc0000374
Fehleroffset: 0x00000000000f92a9
ID des fehlerhaften Prozesses: 0x42dc
Startzeit der fehlerhaften Anwendung: 0x01d5f07cae57e78b
Pfad der fehlerhaften Anwendung: D:\Program Files\Affinity\Photo\Photo.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\ntdll.dll
Berichtskennung: 56d12245-f929-4b1c-ad36-96a545dc0769
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-03-02T10:24:04.864824600Z" />
    <EventRecordID>10258</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Georg-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Photo.exe</Data>
    <Data>1.8.0.585</Data>
    <Data>5e53c534</Data>
    <Data>ntdll.dll</Data>
    <Data>10.0.18362.657</Data>
    <Data>64d10ee0</Data>
    <Data>c0000374</Data>
    <Data>00000000000f92a9</Data>
    <Data>42dc</Data>
    <Data>01d5f07cae57e78b</Data>
    <Data>D:\Program Files\Affinity\Photo\Photo.exe</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>56d12245-f929-4b1c-ad36-96a545dc0769</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Designer

Protokollname: Application
Quelle:        Application Error
Datum:         02.03.2020 11:12:00
Ereignis-ID:   1000
Aufgabenkategorie:(100)
Ebene:         Fehler
Schlüsselwörter:Klassisch
Benutzer:      Nicht zutreffend
Computer:      Georg-PC
Beschreibung:
Name der fehlerhaften Anwendung: Designer.exe, Version: 1.8.0.585, Zeitstempel: 0x5e53d763
Name des fehlerhaften Moduls: ntdll.dll, Version: 10.0.18362.657, Zeitstempel: 0x64d10ee0
Ausnahmecode: 0xc0000374
Fehleroffset: 0x00000000000f92a9
ID des fehlerhaften Prozesses: 0x2280
Startzeit der fehlerhaften Anwendung: 0x01d5f07afdfc72e7
Pfad der fehlerhaften Anwendung: D:\Program Files\Affinity\Designer\Designer.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\ntdll.dll
Berichtskennung: 2da909c8-c6d6-4a0e-a26c-b349f0d61e72
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-03-02T10:12:00.173298400Z" />
    <EventRecordID>10222</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Georg-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Designer.exe</Data>
    <Data>1.8.0.585</Data>
    <Data>5e53d763</Data>
    <Data>ntdll.dll</Data>
    <Data>10.0.18362.657</Data>
    <Data>64d10ee0</Data>
    <Data>c0000374</Data>
    <Data>00000000000f92a9</Data>
    <Data>2280</Data>
    <Data>01d5f07afdfc72e7</Data>
    <Data>D:\Program Files\Affinity\Designer\Designer.exe</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>2da909c8-c6d6-4a0e-a26c-b349f0d61e72</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

 

Additional information

Annexes:

 

88146cca-411e-47a9-a99a-0a304256f9f9.dmp  is from Affinity Designer

92d45cbb-ef62-4f5f-88cc-4b8021646d79.dmp  is from Affinity Photo

and

Out of 20 start attempts Designer was completely started/opened seven times and Photo two times.

 

kind regards

Georg

 

88146cca-411e-47a9-a99a-0a304256f9f9.dmp 92d45cbb-ef62-4f5f-88cc-4b8021646d79.dmp

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15 hours ago, Widestone said:

Make a copy of your Affinity USER Directory --- NOT the Program Directory.

Then rename the *.propcol files (for assets, raster brushes and vector brushes)  in the submenu      .../Affinity/Photo/1.0/user       and           .../Affinity/Designer/1.0/user    

Now run one of them.

Then you can bring back the renamed files one by one and start the program after every restore of a file. So you can check, which file is the bad one.

 

Hello, Widestone,

thanks for your help, unfortunately I had no success with this method, nothing is really reproducible.

kind regards

George

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Thank you, too,,


To question 1: I have a font manager installed but I never use it.

1487554541_Ashampoo_Snap_Montag2.Mrz2020_20h15m31s_001_FontViewOK5-61-x64-Portable.png.c7fa9ad80d157af85bd7c3ec7f1410cc.png

To question 2: Since installing the update I have rebooted the computer several times without success, affinity works or does not work as it should.

 

Friendly greetings

Georg

Edited by Schorsch
Screenshot of the Font Manager added
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  • 2 weeks later...

Hallo zusammen,

es gibt Neues zum Startproblem mit Version 1.8, zumindest für Windows Anwender.

Ich habe heute das neueste kumulative Windows 10 Update (KB4540673) installiert bekommen.

-----

Hello, everybody,

there is news about the startup problem with version 1.8, at least for Windows users.

Today I got the latest cumulative Windows 10 update (KB4540673 installed.

192987324_WindowsUpdate.png.1be825c26f4c7a4192abfc96c99950c1.png

Nach der Installation des Windowsupdates habe ich den Start der Affinity Programme getestet.

Was soll ich sagen, sowohl bei Designer als auch bei Photo wurde je 10 mal ohne Probleme gestartet/geöffnet.

Die alten Probleme scheinen wohl auch an Windows gelegen zu haben.

Könnt ihr das eventuell auch mal testen?

-----

After installing the Windows update I tested the start of the affinity programs.

What can I say, both Designer and Photo started/opened 10 times without problems.

The old problems seem to have been caused by Windows.

Could you possibly test that too?

 

Friendly greetings

Georg

 

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Hallo zusammen,

habe mich leider zu früh gefreut!

Mein nächster Test ein Foto im Verzeichnis mit der "öffnen mit" Funktion in Affinity Photo zu öffnen scheiterte. Seitdem ist leider das alte fehlerhafte Verhalten mit dem Abbruch nach 5 Sekunden wieder vorhanden.

------

Hello, everybody,

I'm afraid I was too early!

My next test to open a photo in the directory using the "open with" function with Affinity Photo failed. Since then the old erroneous behaviour with the abort after 5 seconds is unfortunately back.

 

Greetings

Georg

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  • Moderators

Hi @Schorsch I just wanted to let you know that we have released a new beta build for both Affinity Photo and Designer on Windows that will hopefully improve/fix our apps from crashing on startup when loading fonts. Can you download and install to see if the app(s) starts without any issues?

 

 

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44 minutes ago, Leigh said:

Hi @Schorsch I just wanted to let you know that we have released a new beta build for both Affinity Photo and Designer on Windows that will hopefully improve/fix our apps from crashing on startup when loading fonts. Can you download and install to see if the app(s) starts without any issues?

 

Hello, Leigh,

thanks for the information.

Here the test report:

Designer 1.8.1.610 (beta)

12 normal starts, the program is opened 12 times without problems

3 starts from a directory with "Open with", the program is opened 3 times without problems and the file is loaded.


Photo1.8.1.610 (Beta)

12 normal starts, the program is opened 12 times without problems

3 starts from a picture directory with "Open with", the program is opened 3 times without problems and the file is loaded.


I think this looks good!


Greetings

Georg

 

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  • Moderators
I just wanted to let you know that we have released the new update, 1.8.2, that fixes the issue users were having where the app wouldn't get past the loading screen because of fonts. If you purchased the app from the Affinity Store you can download the update from:
 
 
If you purchased the app from the Microsoft Store the update will be available to download from the updates section.
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4 hours ago, Leigh said:
I just wanted to let you know that we have released the new update, 1.8.2, that fixes the issue users were having where the app wouldn't get past the loading screen because of fonts. If you purchased the app from the Affinity Store you can download the update from:
 
 
If you purchased the app from the Microsoft Store the update will be available to download from the updates section.

Hello Leigh

thanks for the information, got version 1.8.2 yesterday via the normal update function.

Now it works again with the start! 👍😁

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