Seestaller Posted February 28, 2020 Share Posted February 28, 2020 (edited) Hi there, After I installed the update to version 1.8, the program starts, but stops before loading the program interface. If I reinstall version 1.73 everything works again. Thanks for your help. Edited February 28, 2020 by Seestaller Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted February 28, 2020 Staff Share Posted February 28, 2020 Welcome to the forum Seestaller Can you navigate to %AppData%\Affinity\Photo\ and rename 1.0 to 1.0.backup and then reopen Affinity Photo 1.8 to see if it loads. Quote Link to comment Share on other sites More sharing options...
Seestaller Posted February 28, 2020 Author Share Posted February 28, 2020 Thank you for the effort, unfortunately it did not lead to success. Before the program interface is loaded, Affinity says goodbye. Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted March 2, 2020 Staff Share Posted March 2, 2020 Thanks for replying. We’ve had reports from users that our apps are no longer opening on Windows 10 after updating to 1.8. Our developers believe the issue is font related. So that we can look into this issue further is it possible to send us a copy of your font folders using the below link. If you could give the .zip file your forum username that would be helpful. https://www.dropbox.com/request/22VuKc58vOkWTtSzNDgW Quote Link to comment Share on other sites More sharing options...
Schorsch Posted March 2, 2020 Share Posted March 2, 2020 Hallo Herr/Frau Seestaller, verhält sich ihre Affinity Installation so wie bei mir? Grüße Georg Quote Link to comment Share on other sites More sharing options...
Seestaller Posted March 3, 2020 Author Share Posted March 3, 2020 Hallo, leider ist es genau so. habe jetzt wieder 1.73 installiert und funktioniert einwandfrei. VG. Quote Link to comment Share on other sites More sharing options...
Granddaddy Posted March 3, 2020 Share Posted March 3, 2020 @Leigh Any chance this failure to launch Ver 1.8 is related to my Ver 1.6 failure to launch as described at https://forum.affinity.serif.com/index.php?/topic/108496-affinity-photo-16-no-longer-launches-when-connected-to-internet/&do=findComment&comment=588906 Quote Affinity Photo 2.4.2 (MSI) and 1.10.6; Affinity Publisher 2.4.2 (MSI) and 1.10.6. Windows 10 Home x64 version 22H2. Dell XPS 8940, 16 GB Ram, Intel Core i7-11700K @ 3.60 GHz, NVIDIA GeForce RTX 3060 Link to comment Share on other sites More sharing options...
Schorsch Posted March 3, 2020 Share Posted March 3, 2020 1 hour ago, Seestaller said: Hallo, leider ist es genau so. habe jetzt wieder 1.73 installiert und funktioniert einwandfrei. VG. Da werden wir noch ein bisschen auf ein Update warten müssen wie mir Leigh mitgeteilt hat. Ich werde trotzdem bei der 1.8 bleiben, denn manchmal öffnet sie ja und bleibt dann auch stabil. Meine 1.73 war beim Starten übrigens ebenfalls nicht ganz stabil aber bei weitem nicht so instabil wie die Version 1.8. Die Vorgängerversion der 1.73 hatte dieses Problem in ähnlichem Ausmaß wie die 1.8. Das Problem scheint mir also etwas tiefsitzender zu sein. Ich weiß nicht, vielleicht ein Hauptspeicherproblem, ich habe z.B. nur 6 GB Hauptspeicher oder eventuell zu viele Schriftarten, bei mir sind es zur Zeit 715 installierte Schriftarten. Wie auch immer, im Notfall habe ich noch mein ehemaliges Grafikprogramm als Ersatzprogramm! VG There we will have to wait a bit for an update as Leigh told me. I'll stay with the 1.8 anyway, because sometimes it opens and stays stable. By the way, my 1.73 was not quite stable at startup either, but not nearly as unstable as version 1.8. The previous version of 1.73 had this problem to a similar extent as 1.8. So the problem seems to be a bit deeper-seated to me. I don't know, maybe a main memory problem, I have e.g. only 6 GB main memory or maybe too many fonts, I currently have 715 fonts installed. Anyway, in case of emergency I still have my former graphics program as a replacement! VG Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted March 4, 2020 Staff Share Posted March 4, 2020 @Granddaddy I've responded to your thread Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted March 12, 2020 Staff Share Posted March 12, 2020 @Schorsch @Seestaller We have released a new beta build for both Affinity Photo and Designer on Windows that will hopefully improve/fix our apps from crashing on startup when loading fonts. Can you download and install to see if the app(s) starts without any issues? Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted March 18, 2020 Staff Share Posted March 18, 2020 I just wanted to let everyone know that we have released the new update, 1.8.2, that fixes the issue users were having where the app wouldn't get past the loading screen because of fonts. If you purchased the app from the Affinity Store you can download the update from: https://store.serif.com/update/windows/photo/1/ https://store.serif.com/update/windows/designer/1/ https://store.serif.com/update/windows/publisher/1/ If you purchased the app from the Microsoft Store the update will be available to download from the updates section. Quote Link to comment Share on other sites More sharing options...
Seestaller Posted March 20, 2020 Author Share Posted March 20, 2020 Danke für Ihr Engagement. Mit der 1.8.2 funktioniert wieder alles. Leigh 1 Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted March 21, 2020 Staff Share Posted March 21, 2020 Excellent Quote Link to comment Share on other sites More sharing options...
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