Bryonie Posted February 28, 2020 Share Posted February 28, 2020 Hi. This is the first time I've done an upgrade. Unfortunately when trying to install it says that install failed. First did it from Publisher when I opened the old one. Also tried to download the file separately. I'm really looking forward to trying the new upgrade - help! Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted February 28, 2020 Staff Share Posted February 28, 2020 Hi Bryonie and Welcome to the Forums, First thing to try for any install issue, restart the PC and once restarted go to our setup file in your downloads folder and right click this and select Run As Administrator. If the install is still failing then can you check this location for me: %temp%/AffinitySetup To get to that location, call up the Run box by holding down the Windows key and tapping the letter R. Copy and paste the above path into the run box and click okay. That should open a folder, which should contain at least 1 other folder. If there are more than one, find the latest one and open the folder, you should see 2 log files, setup.log and setui.log if you can attach those here, i'll be able to help further Quote Link to comment Share on other sites More sharing options...
Bryonie Posted February 28, 2020 Author Share Posted February 28, 2020 Thank you - restarting the computer seemed to do it. I should have known!!! 🙂 stokerg 1 Quote Link to comment Share on other sites More sharing options...
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