1.8 update not downloading

[ajkinchin]

Hi

Can I download just the update from the site rather than through the pop up when I open Affinity Photo for Mac?

Have tied to update 7 times this morning and it has timed out every time, it then wants to start again from scratch. Tried downloading 1.81 directly, but same problem? Not everyone has super fast broadband and it is a 50 min download here. My internet connection is fine, but slow...have downloaded other updates this morning with no problem. 

[Leigh]

If you purchased Affinity Photo for macOS through the Affinity Store you can download the update from here: https://store.serif.com/en-gb/update/macos/photo/1/ 

[Gaylord]

Hello. I recently moved to a remote location in Vermont. I have a VERY slow DSL connection and I am unable to download updates to my software. I've tried three times but the update connection seems to be timing out. Does anyone have a suggestion about how I can get the updates onto my Mac & PC another way? Thanks. I'll try the link from Leigh.

[Leigh]

Hi @GaylordThe below links should work for you

https://store.serif.com/update/macos/designer/1/
https://store.serif.com/update/macos/photo/1/
https://store.serif.com/update/macos/publisher/1/

[FaradayCage]

I have purchased both Photo and Designer through the Apple Store, and the 1.81 update refuses to download no matter how often I have tried.  How can I use the downloads from Affinity directly if I have no product key?  The apple store is supposed to manage licensing, is there no way to update the software from affinity if purchased through apple?  My desktop Designer now won't open files from my iPad because of the lack of update provided by Affinity.

 

Update: looks like the Apple Store was messed up, the updates finally were available after a few hours.

[Leigh]

11 hours ago, FaradayCage said:

Update: looks like the Apple Store was messed up, the updates finally were available after a few hours.

Nice 👍

[CRWillow]

Have the same download issue in northern NH. 1.8.2 took days for download to complete but won't open. Can't find out why.

[Leigh]

On 4/4/2020 at 12:32 AM, CRWillow said:

Have the same download issue in northern NH. 1.8.2 took days for download to complete but won't open. Can't find out why.

Sorry to hear that you're having issues. What happens when you try and run the downloaded file? Do you get any error messages?

[Geoff777]

Thanks very much for the links for downloading from Serif..... I'd tried doing from within the App and it was taking for ever.....so I cancelled.

Just did it direct and the 500+Mb downloaded really quickly. 👍

However, when I clicked the disc image (it's for Mac) it unpacked but when it finished it instructed to move to Applications Folder.... when I did it said there's an older version, so I cancelled!

Will this new version remember my settings, password etc. or do I have to start from scratch? Can't even remember where the unlock key is either!!

[CRWillow]

These are the error messages I get when trying to install updates.

[walt.farrell]

38 minutes ago, CRWillow said:

These are the error messages I get when trying to install updates.

That should mean that your file download did not work. You should download again. You can find the file at https://store.serif.com/update/windows/photo/1/

 

[CRWillow]

Is there a zip file that I can download? The only internet I have available crashes over and over. I spend hours trying to download and when I finally get it thru it won't open. I have redownloaded these files several times since they became available but they will not open when the download is complete.

[walt.farrell]

6 minutes ago, CRWillow said:

Is there a zip file that I can download? The only internet I have available crashes over and over. I spend hours trying to download and when I finally get it thru it won't open. I have redownloaded these files several times since they became available but they will not open when the download is complete.

I am not aware of a zip version, and it would not be significantly smaller. The bulk of the .exe file content is already compressed by a similar algorithm, and zipping the data would make very little difference.

When you look at the installer file in File Explorer, what do you see for its size? Mine shows

If you're having problems you might try a different browser.

[CRWillow]

Yes I see that that is the  problem. It keep saying that the download is complete but it's only 1kb which means it's obviously not the whole file. I thought maybe it would open something else but it didn't. I am trying to  download it once again.