Ariano Posted February 27, 2020 Share Posted February 27, 2020 (edited) Hello, I'm using Affinity Designer 1.8 and I'm experiencing issues when trying to use assets. Are you using the latest release version? - Yes I'm using the version 1.8.5.585 Can you reproduce it? - Yes, basically everytime I try to drag one from the pallete the entire app crashes. Does it happen for a new document? If not do you have a document you can share that shows the problem? - Tried to create 3 new documents, issue was there everytime. Noticed that sometimes worked with smaller assets. If you cannot provide a sample document then please give an accurate description of the problem for example it should include most of the following: What is your operating system and version (Windows 10, OSX Mojave, iOS 12 etc)? - Windows 10 What happened for you (and what you expected to happen) - The app crashed when I was trying to drag an asset from the pallete. I was hopping it placed the asset in my artboard Screenshots (very handy) or a screen capture/video. - Not able to creating one right now but it's easy to reproduce. Any unusual hardware (like tablets or external monitors or drives that may affect things) or relevant other applications like font managers or display managers. - No. Did this same thing used to work and if so have you changed anything recently? (software or hardware) Yes, I updated the app. Provide a recipe for creating the problem (step-by-step what you did): Selected assets pallete Started to drag the asset from the pallete (Note that the app was already getting glitchy at this point (e.g slow animations)) When I released the mouse button the entire software crashed. Edited February 28, 2020 by Ariano Insertion of steps. Quote Link to comment Share on other sites More sharing options...
AlainP Posted February 27, 2020 Share Posted February 27, 2020 I have the same issue but I have to drag a few assets on my page and all of a sudden the interface disappear displaying "Affinity Designer (Not Responding)" at the top left and I have to shut down Designer with the big red "X" at the top right. Quote -- Window 11 - 32 gb - Intel I7 - 8700 - NVIDIA GeForce GTX 1060 -- iPad Pro 2020 - 12,9 - 256 gb - Apple Pencil 2 -- iPad 9th gen 256 gb - Apple Pencil 1 -- Macbook Air 15" Link to comment Share on other sites More sharing options...
Ariano Posted February 27, 2020 Author Share Posted February 27, 2020 Just now, AlainP said: I have the same issue but I have to drag a few assets on my page and all of a sudden the interface disappear displaying "Affinity Designer (Not Responding)" at the top left and I have to shut down Designer with the big red "X" at the top right. I found a workaround, you can just press twice on one and then if you put your cursor above your artboard you just need to click to place it. This way didnt caused issues until now. Quote Link to comment Share on other sites More sharing options...
AlainP Posted February 27, 2020 Share Posted February 27, 2020 2 minutes ago, Ariano said: I found a workaround, you can just press twice on one and then if you put your cursor above your artboard you just need to click to place it. This way didnt caused issues until now. Yes, that seems to work, I pasted a lot of assets and never had a crash. Quote -- Window 11 - 32 gb - Intel I7 - 8700 - NVIDIA GeForce GTX 1060 -- iPad Pro 2020 - 12,9 - 256 gb - Apple Pencil 2 -- iPad 9th gen 256 gb - Apple Pencil 1 -- Macbook Air 15" Link to comment Share on other sites More sharing options...
Move Along People Posted February 27, 2020 Share Posted February 27, 2020 - Quote Move Along people,nothing to see here Link to comment Share on other sites More sharing options...
Staff Gabe Posted February 28, 2020 Staff Share Posted February 28, 2020 Hi all, So that we are able to investigate bugs thoroughly could you please follow this link and update this post with the followings: https://forum.affinity.serif.com/index.php?/forum/71-bug-reporting/ Quote Link to comment Share on other sites More sharing options...
Ariano Posted February 28, 2020 Author Share Posted February 28, 2020 6 minutes ago, Gabe said: Hi all, So that we are able to investigate bugs thoroughly could you please follow this link and update this post with the followings: https://forum.affinity.serif.com/index.php?/forum/71-bug-reporting/ Yes it's done! Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted February 28, 2020 Staff Share Posted February 28, 2020 14 hours ago, Ariano said: Started to drag the asset from the pallete Which asset? Can you attach a screen recording of your workflow? Quote Link to comment Share on other sites More sharing options...
Ariano Posted February 28, 2020 Author Share Posted February 28, 2020 1 minute ago, Gabe said: Which asset? Can you attach a screen recording of your workflow? At step 1 I'm at the assets pallete choosing one At step 2 I drag and drop one of them to my artboard At step 3 the software crashed doing this. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted February 28, 2020 Staff Share Posted February 28, 2020 Thanks. I logged this with our developers. Quote Link to comment Share on other sites More sharing options...
Ariano Posted February 28, 2020 Author Share Posted February 28, 2020 1 hour ago, Gabe said: Thanks. I logged this with our developers. Thank you! Hope it gets solved soon. Quote Link to comment Share on other sites More sharing options...
siapec Posted February 28, 2020 Share Posted February 28, 2020 Hi Affinity Designer Team, Every thing works fine but one thing go wrong. When I drag and drop assets from Misc every thing works. But when I use other categories Affinity designer 1.8.0.585 all the software freeze You should make a quick fix for the none beta version or tell me how to fix it Thanks Louis Designer_Bug_1.8.0_585.mp4 Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted March 2, 2020 Staff Share Posted March 2, 2020 This is caused by assets which are using a font that's not installed. This has already been fixed in the latest beta Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted March 15, 2020 Staff Share Posted March 15, 2020 We have made fixes/improvements to this area (Hang when dragging assets that contain fonts that aren't installed) of the program in the latest customer beta. If you would like to try these changes the beta software is available in the forum posts listed below. The latest beta builds are downloadable from links at the top of each of these beta forum posts. Affinity Photo 1.8.1.611 for Windows Affinity Designer 1.8.1.611 for Windows Affinity Publisher 1.8.2.619 for Windows These betas install parallel, next to the release version (they do not overwrite your release) and so the fixes can be tried in the beta without affecting your normal workflow in the release version. Once these programs have been through a full beta process the change will be released in a future free 1.8.1/1.8.2 update/patch to all customers. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
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