Jorge Reyes Posted February 27, 2020 Share Posted February 27, 2020 Hi Serif team, Just to report that Affinity Designer 1.8 freezes when there are loaded several Affinity Designer files or the only opened file has a big size. Usually when I make zoom to an object and apply color or any other appearance. Once it's freezed I can't select anything from the software and I can't close the software from the close button, but I can do it pressing right click on the bottom bar icon and then clicking "Close Windows". Windows 10 do not report this as a "problem" even in the Security and Maintenance section it doesn't appears as an "APPCRASH". HP Z2 Mini G4. Intel Core i7 8th Gen. 16 Gb RAM. NVidia Quadro P1000 4Gb Cheers, Jorge. pyxelles 1 Quote Link to comment Share on other sites More sharing options...
Jorge Reyes Posted February 28, 2020 Author Share Posted February 28, 2020 UPDATE: Affinity Designer Freezes when the color sliders are being used. I have to do right now the downgrade to 1.7.3 cause I'm losing a lot of work. Quote Link to comment Share on other sites More sharing options...
Jorge Reyes Posted February 28, 2020 Author Share Posted February 28, 2020 Update #2: The issue could be reproduced several times and it happens when I use the color sliders or gradient from the "Appearance" Windows. Quote Link to comment Share on other sites More sharing options...
Jowday Posted February 28, 2020 Share Posted February 28, 2020 Could you provide a steps to reproduce if possible, please? 🙂 Quote "The user interface is supposed to work for me - I am not supposed to work for the user interface." Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else. “When a wise man points at the moon the imbecile examines the finger.” ― Confucius Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver. Link to comment Share on other sites More sharing options...
Jowday Posted February 28, 2020 Share Posted February 28, 2020 Allright I got the freeze now too using the appearance panel (and a few artboards) but I find it hard to reproduce. Quote "The user interface is supposed to work for me - I am not supposed to work for the user interface." Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else. “When a wise man points at the moon the imbecile examines the finger.” ― Confucius Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver. Link to comment Share on other sites More sharing options...
Madrigenum Posted February 29, 2020 Share Posted February 29, 2020 Hi, got the same problem. Quote Link to comment Share on other sites More sharing options...
ben79 Posted March 1, 2020 Share Posted March 1, 2020 Hello, same problem. I got the freeze randomly if I select an object... Regards, Ben Win10, 8GB RAM Quote Link to comment Share on other sites More sharing options...
espen strand Posted March 1, 2020 Share Posted March 1, 2020 Hello, I have the same problem after downloading the newest update! Regards Espen Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted March 1, 2020 Share Posted March 1, 2020 Thanks for the reports everyone, we'll investigate and get back to you. Jorge Reyes 1 Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted March 1, 2020 Share Posted March 1, 2020 2 hours ago, Mark Ingram said: Thanks for the reports everyone, we'll investigate and get back to you. Thanks to Chris J we've found the source of the crash and I'm just putting in a fix now. This should be available shortly. matisso and Jorge Reyes 2 Quote Link to comment Share on other sites More sharing options...
Jorge Reyes Posted March 4, 2020 Author Share Posted March 4, 2020 On 3/1/2020 at 5:24 PM, Mark Ingram said: Thanks to Chris J we've found the source of the crash and I'm just putting in a fix now. This should be available shortly. Thank you Mark! Looking forward to it! ☺️ Quote Link to comment Share on other sites More sharing options...
pyxelles Posted March 6, 2020 Share Posted March 6, 2020 Initially I thought it was just me experiencing the crashing and freezing issues, as my Affinity Designer (1.7) used to also freeze constantly. I was hopeful that the update (AD 1.8) would improve it but it got much worse. Now it's practically unusable because practically every single operation even the simplest move causes it to freeze and it's just so frustrating. I'm also using Windows 10, 1Tb HDD, 12G RAM, Intel Core i5 I ran a compatibility test and I don't understand why it showed compatibility from windows 8 and older but didn't show Windows 10. Simply frustrating when you've purchased a software that's not working efficiently or not designed to be compatible with the latest version of Windows?! This seems to be the case as there are several complaints about this issue from users who upgraded to Windows 10 - I would like to know what Serif plans to do about this though? Quote Link to comment Share on other sites More sharing options...
Jowday Posted March 6, 2020 Share Posted March 6, 2020 11 minutes ago, pyxelles said: Initially I thought it was just me experiencing the crashing and freezing issues, as my Affinity Designer (1.7) used to also freeze constantly. I was hopeful that the update (AD 1.8) would improve it but it got much worse. Now it's practically unusable because practically every single operation even the simplest move causes it to freeze and it's just so frustrating. I'm also using Windows 10, 1Tb HDD, 12G RAM, Intel Core i5 I ran a compatibility test and I don't understand why it showed compatibility from windows 8 and older but didn't show Windows 10. Simply frustrating when you've purchased a software that's not working efficiently or not designed to be compatible with the latest version of Windows?! This seems to be the case as there are several complaints about this issue from users who upgraded to Windows 10 - I would like to know what Serif plans to do about this though? Could be graphics card driver issue? A classic. Doesn't have to effect other apps or games. I am running Designer on Windows 10 Professional and except for this particular bug - and a few others - generally Designer is rock solid on my Windows 10 machines. Always was. I am just not sure compatibility with Windows 10 is the root cause of your problems. Quote "The user interface is supposed to work for me - I am not supposed to work for the user interface." Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else. “When a wise man points at the moon the imbecile examines the finger.” ― Confucius Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver. Link to comment Share on other sites More sharing options...
devoured_elysium Posted March 9, 2020 Share Posted March 9, 2020 On 3/1/2020 at 11:24 PM, Mark Ingram said: Thanks to Chris J we've found the source of the crash and I'm just putting in a fix now. This should be available shortly. When is it going to be available? Because as it currently stands, Affinity Designer it's pretty much unusable right now. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted March 9, 2020 Share Posted March 9, 2020 1 hour ago, devoured_elysium said: When is it going to be available? Because as it currently stands, Affinity Designer it's pretty much unusable right now. It's available to test in beta now: Jorge Reyes 1 Quote Link to comment Share on other sites More sharing options...
devoured_elysium Posted March 9, 2020 Share Posted March 9, 2020 7 hours ago, Mark Ingram said: It's available to test in beta now: Hi, from my very preliminary tests, it seems to work. But I can better confirm it the next few days. As a software developer myself I'm curious: what was the issue? Quote Link to comment Share on other sites More sharing options...
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