Veetsky Posted February 27, 2020 Share Posted February 27, 2020 Whenever I update Affinity Photo, it is downloaded but the installation does not work. No error message, and after restarting, the old version is still there. Quote Link to comment Share on other sites More sharing options...
LlamaFarmer Posted February 27, 2020 Share Posted February 27, 2020 I have a similar issue. The update failed, and trying to install from scratch fails every time too even after uninstalling Affinity Photo. At the installing stage the progress bar zooms across after a second and just says 'Setup failed'. This is on Windows 10 Pro with the latest updates, after cleaning my system with AVG TuneUp, after granting admin permissions and using the official installation file from my Affinity downloads page. Quote Link to comment Share on other sites More sharing options...
LlamaFarmer Posted February 27, 2020 Share Posted February 27, 2020 Okay never mind. Just needed to restart my system. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted February 27, 2020 Staff Share Posted February 27, 2020 45 minutes ago, Veetsky said: Whenever I update Affinity Photo, it is downloaded but the installation does not work. No error message, and after restarting, the old version is still there. Are you being asked to restart by the install? PaulAffinity 1 Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Veetsky Posted February 27, 2020 Author Share Posted February 27, 2020 No! Quote Link to comment Share on other sites More sharing options...
Allan Gates Posted February 28, 2020 Share Posted February 28, 2020 I am having the same problem, told update available downloaded and when opened starts and come up with error Fail. I have nothing at all now, not happy. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted March 2, 2020 Staff Share Posted March 2, 2020 Can you manually download it:https://store.serif.com/en-gb/update/windows/photo/1/ Veetsky 1 Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Ardeius Posted March 2, 2020 Share Posted March 2, 2020 After installing the update 1.8 on windows 10 pro the program shows the small starting window but in the moment the program window should be shown the program is crashing completely. The version 1.7 worked properly. What can i do? Intel i5, 28 GB RAM, Asus Mainboard Quote Link to comment Share on other sites More sharing options...
Veetsky Posted March 2, 2020 Author Share Posted March 2, 2020 I downloaded and reinstalled it manually. Now it works,the latest version is working. Thank you all! Chris B 1 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted March 3, 2020 Staff Share Posted March 3, 2020 20 hours ago, Ardeius said: After installing the update 1.8 on windows 10 pro the program shows the small starting window but in the moment the program window should be shown the program is crashing completely. The version 1.7 worked properly. What can i do? Intel i5, 28 GB RAM, Asus Mainboard Hi Ardeius, I'd recommend a fresh install. Did you update to 1.8 over the top of 1.7 or did you download the manual exe? Make sure you aren't mixing folders up and leave the default install location if possible. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Allan M Posted March 12, 2020 Share Posted March 12, 2020 I updated 1.8 over 1.7. The version downloaded but the install failed. Version 1.7 wouldn't open. I went to the Photo file but It would not open. Now I can't use the program. The same thing happened the last time I tried installing 1.7 but I don't remember how I was able to finally get 1.7 loaded. Why does this keep happening with new version installs and how can I get Affinity Photo working with 1.8? I have Windows 365. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted March 12, 2020 Share Posted March 12, 2020 6 minutes ago, Allan M said: I updated 1.8 over 1.7. The version downloaded but the install failed. Version 1.7 wouldn't open. I went to the Photo file but It would not open. Now I can't use the program. The same thing happened the last time I tried installing 1.7 but I don't remember how I was able to finally get 1.7 loaded. Why does this keep happening with new version installs and how can I get Affinity Photo working with 1.8? I have Windows 365. Have you tried rebooting then installing again? Quote Link to comment Share on other sites More sharing options...
Allan M Posted March 13, 2020 Share Posted March 13, 2020 Thank you, Mark. I rebooted and reinstalled. It works. Quote Link to comment Share on other sites More sharing options...
Ardeius Posted March 14, 2020 Share Posted March 14, 2020 On 3/3/2020 at 11:33 AM, Chris B said: Hi Ardeius, I'd recommend a fresh install. Did you update to 1.8 over the top of 1.7 or did you download the manual exe? Make sure you aren't mixing folders up and leave the default install location if possible. Hello Chris, I tried all: First i tried the update after opening the program, then i changed the install location, then i de-installed all and i tried a new install with the 1.8 Exe file. It didn't work. In the meanwhile also the last version 1.7 is not be opened. It worked for few days. Now i tried to open a psd-file with Affinity and the program said goodbye immediatly. Now i am without any working version of Affinity. I am more than unhappy and don't know what to do. Quote Link to comment Share on other sites More sharing options...
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