MKC2 Posted February 27, 2020 Share Posted February 27, 2020 I have a problem with exporting my file to a print ready PDF format. When I select the option, the 'Estimated File Size' gets stuck on 'Calculating...' and never resolves. If I proceed with the export then it comes up with "an error occurred while exporting to..". I have updated to version 1.8 and the error persists. Any ideas what could be causing it? Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted February 27, 2020 Staff Share Posted February 27, 2020 Hi MKC2, Would you be able to attach a copy of the afdesign file you're trying to export to our internal Dropbox account using the link below please? https://www.dropbox.com/request/5l4VeSREHL8ohzxgOwzA Thanks! Quote Link to comment Share on other sites More sharing options...
MKC2 Posted February 27, 2020 Author Share Posted February 27, 2020 Just uploaded it thanks! Sean P 1 Quote Link to comment Share on other sites More sharing options...
RebeccasPianoKeys Posted February 28, 2020 Share Posted February 28, 2020 I'm also having the exact same problem. And it seems like it only happens with this particular file. I'm wondering if it's a problem the program has with larger files? I can export a 70ish page document without any issues, but I have an important document that is 135 pages long, and it gives me that same error message every single time. Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted February 28, 2020 Staff Share Posted February 28, 2020 18 hours ago, MKC2 said: Just uploaded it thanks! Thanks for that - It is being caused by the embedded PDF Orange logo on the 'Front' artboard. It is using a LAB D50 colour format which is not supported by the PDF Export you are trying to export to. Instead of converting it, it is causing the export to fail. If you select this object and go to Layer > Rasterise you will be able to export correctly. I'll get this passed on to development to see if checks can be put it place and get it converted if unsupported. 8 hours ago, RebeccasPianoKeys said: I'm also having the exact same problem. And it seems like it only happens with this particular file. I'm wondering if it's a problem the program has with larger files? I can export a 70ish page document without any issues, but I have an important document that is 135 pages long, and it gives me that same error message every single time. Would you be able to attach the document to the Dropbox link above please? Quote Link to comment Share on other sites More sharing options...
MKC2 Posted February 28, 2020 Author Share Posted February 28, 2020 Brilliant, thanks for your help Sean! Sean P 1 Quote Link to comment Share on other sites More sharing options...
RebeccasPianoKeys Posted February 28, 2020 Share Posted February 28, 2020 8 hours ago, Sean P said: Would you be able to attach the document to the Dropbox link above please? I've just uploaded it via the link. Thanks! Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted March 2, 2020 Staff Share Posted March 2, 2020 Hi RebeccasPianoKey, Thanks for the file, however it doesn't contain any of your images and is exporting for me. I'm assuming it will be caused by one of the linked images you've used. As you're using Publisher if you go to Document > Resource Manager and click 'Collect' it will allow you to specify a folder (probably best creating a new folder) to copy all of the used images into. If you do that, and then go to File > Save As and save a copy of your document to that folder, you can then zip that folder up and upload it to the same link above. Hopefully that will allow me to reproduce the issue you're having. Quote Link to comment Share on other sites More sharing options...
RichLoyalty Posted March 3, 2020 Share Posted March 3, 2020 (edited) Having the same problems with export to PDF (print-ready) - images and text are both disappearing on export Edited March 3, 2020 by RichLoyalty Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted March 3, 2020 Staff Share Posted March 3, 2020 15 minutes ago, RichLoyalty said: Hmmm, I posted about how I was also having problems exporting to PDF (missing images and text) and instead of anyone responding my post got deleted. Great support forum, guys Your post didn't get deleted, I separated it into it's own topic because it is a different issue to the one the original user reported. When reporting issues please try to create your own thread unless the results you're getting are almost identical to the original thread. It can be found here: Quote Link to comment Share on other sites More sharing options...
RichLoyalty Posted March 3, 2020 Share Posted March 3, 2020 I realised that right after (which is why I edited it), thanks Quote Link to comment Share on other sites More sharing options...
RebeccasPianoKeys Posted March 4, 2020 Share Posted March 4, 2020 On 3/2/2020 at 3:19 AM, Sean P said: Hi RebeccasPianoKey, Thanks for the file, however it doesn't contain any of your images and is exporting for me. I'm assuming it will be caused by one of the linked images you've used. As you're using Publisher if you go to Document > Resource Manager and click 'Collect' it will allow you to specify a folder (probably best creating a new folder) to copy all of the used images into. If you do that, and then go to File > Save As and save a copy of your document to that folder, you can then zip that folder up and upload it to the same link above. Hopefully that will allow me to reproduce the issue you're having. Hi Sean, I've just uploaded it, following your instructions. Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted March 6, 2020 Staff Share Posted March 6, 2020 Thanks for the files, however I'm still unable to reproduce the issue you're getting - the file is exporting correctly for me! Would you be able to follow these steps to enable PDF export logging and attach the supplied log please? Close Affinity Start Terminal Type the following (ensuring you change 'yourusername' for the name of your user folder) launchctl setenv PDFLIBLOGGING "filename=/Users/yourusername/Documents/PDFLib.log" Run Affinity and export to PDF and then click OK to accept the error message Go to /Users/yourusername/Documents and attach the newly created PDFLib.log (Ensuring you change yourusername as above) Start Terminal again Type the following to stop the logging and to return your settings back to normal launchctl unsetenv PDFLIBLOGGING Quote Link to comment Share on other sites More sharing options...
RebeccasPianoKeys Posted March 6, 2020 Share Posted March 6, 2020 6 hours ago, Sean P said: Thanks for the files, however I'm still unable to reproduce the issue you're getting - the file is exporting correctly for me! Would you be able to follow these steps to enable PDF export logging and attach the supplied log please? Close Affinity Start Terminal Type the following (ensuring you change 'yourusername' for the name of your user folder) launchctl setenv PDFLIBLOGGING "filename=/Users/yourusername/Documents/PDFLib.log" Run Affinity and export to PDF and then click OK to accept the error message Go to /Users/yourusername/Documents and attach the newly created PDFLib.log (Ensuring you change yourusername as above) Start Terminal again Type the following to stop the logging and to return your settings back to normal launchctl unsetenv PDFLIBLOGGING I don't know what Terminal is. Can you explain to me how to access that? Also, I'm on PC, not Mac, so maybe it's something different in Windows? (I didn't realize until just now that this was a MacOS bugs thread, sorry!) Also, just to be clear, I can export to PDF just fine if I select "All spreads" I only get the error when I select "All Pages." And I need to be able to export is as individual pages, not paired facing pages (spreads). Quote Link to comment Share on other sites More sharing options...
Baldor Posted March 6, 2020 Share Posted March 6, 2020 (edited) I have been having problems exporting to PDF with some of my publications and by a process of elimination have isolated a graphic that causes an error when included in the file and does not when deleted. I have a attached the file so others can see if they have the same experience. It is a publication file created from a leaflet template I have been using. I have added some text to explain my experience and included the graphic which was copied and pasted from another publication of mine. When I delete the graphic the export works and when it is present the export fails. I have conducted this exercise several times with the same results. I am using Windows 10 Affinity Publisher 1.8. TEST 1.afpub Edited March 6, 2020 by Baldor Sorry, forgot to say what software I was using. Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted March 9, 2020 Staff Share Posted March 9, 2020 On 3/6/2020 at 4:59 PM, RebeccasPianoKeys said: I don't know what Terminal is. Can you explain to me how to access that? Also, I'm on PC, not Mac, so maybe it's something different in Windows? (I didn't realize until just now that this was a MacOS bugs thread, sorry!) Also, just to be clear, I can export to PDF just fine if I select "All spreads" I only get the error when I select "All Pages." And I need to be able to export is as individual pages, not paired facing pages (spreads). Ahhh you're using Windows - that helps a lot, as does the 'All Pages' issue. Turns out it is being caused by a hyperlink that goes missing when using 'All Pages' - this is a known issue that has now been fixed in the latest Publisher Beta available using the link below. On 3/6/2020 at 5:48 PM, Baldor said: I have been having problems exporting to PDF with some of my publications and by a process of elimination have isolated a graphic that causes an error when included in the file and does not when deleted. I have a attached the file so others can see if they have the same experience. It is a publication file created from a leaflet template I have been using. I have added some text to explain my experience and included the graphic which was copied and pasted from another publication of mine. When I delete the graphic the export works and when it is present the export fails. I have conducted this exercise several times with the same results. I am using Windows 10 Affinity Publisher 1.8. TEST 1.afpub Hi Baldor, The object inside your document has a minus value for the Stroke Width which absolutely should not be possible - this is why it is failing when exporting. If you replace this with a non negative value your object will export. Do you have ANY idea how you made this object or got it into this state? As I mentioned this should not be possible! Thanks Quote Link to comment Share on other sites More sharing options...
RebeccasPianoKeys Posted March 10, 2020 Share Posted March 10, 2020 On 3/9/2020 at 8:35 AM, Sean P said: Ahhh you're using Windows - that helps a lot, as does the 'All Pages' issue. Turns out it is being caused by a hyperlink that goes missing when using 'All Pages' - this is a known issue that has now been fixed in the latest Publisher Beta available using the link below. That solved it! Thanks so much for your help, Sean! Sorry I didn't think to give more specific details from the beginning! Sean P 1 Quote Link to comment Share on other sites More sharing options...
Staff MattP Posted March 10, 2020 Staff Share Posted March 10, 2020 On 3/9/2020 at 1:35 PM, Sean P said: Do you have ANY idea how you made this object or got it into this state? As I mentioned this should not be possible! Thanks Hi Sean (and interested parties!) I'm guessing that it is simply because the object had a line weight, had 'scale with object' set on the stroke, then was transformed to flip it in at least one axis - the resulting line now thinks it has an inverted line weight? I've fixed the code to actually work correctly! Many thanks everyone, Matt Sean P 1 Quote Link to comment Share on other sites More sharing options...
Baldor Posted March 10, 2020 Share Posted March 10, 2020 On 3/6/2020 at 5:48 PM, Baldor said: I have been having problems exporting to PDF with some of my publications and by a process of elimination have isolated a graphic that causes an error when included in the file and does not when deleted. I have a attached the file so others can see if they have the same experience. It is a publication file created from a leaflet template I have been using. I have added some text to explain my experience and included the graphic which was copied and pasted from another publication of mine. When I delete the graphic the export works and when it is present the export fails. I have conducted this exercise several times with the same results. I am using Windows 10 Affinity Publisher 1.8. TEST 1.afpub Hi Baldor, The object inside your document has a minus value for the Stroke Width which absolutely should not be possible - this is why it is failing when exporting. If you replace this with a non negative value your object will export. Do you have ANY idea how you made this object or got it into this state? As I mentioned this should not be possible! Thanks Hi Sean, As I remember the bad graphic came about when I was copying and pasting sections of an earlier version of the family history book I have been compiling. The object was originally created from the shapes that are available in the Tools panel. I used them to put alongside text to point to a photo or image that the text related to. Rather than create four graphics (ie up, down, right and left) I created just one but used the rotate function as required. So I had stuff coming from a publication created in Affinity version 1.7 being copied and pasted in to the 1.8 version. That's about as much as I can remember about how it came about. As Matt says setting the line width to a positive value clears the problem. Great to hear the code has been changed to stop it happening. Just glad to get to the bottom of that little problem. Still great software, just love using it. Baldor Conehead MattP 1 Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted April 3, 2020 Staff Share Posted April 3, 2020 We have made fixes/improvements to this area (PDF Press Ready export fails if it contains an embedded LAB PDF) of the program in the latest release. The fixes and how to update are described in these forum posts. Affinity Designer 1.8.3 for Windows ( Microsoft Store and Affinity Store ) Affinity Designer 1.8.3 for macOS ( Mac App Store and Affinity Store ) Affinity Designer 1.8.3 for iOS ( Apple iPad Store ) Affinity Photo 1.8.3 for Windows ( Microsoft Store and Affinity Store ) Affinity Photo 1.8.3 for macOS ( Mac App Store and Affinity Store ) Affinity Photo 1.8.3 for iOS ( Apple iPad Store ) Affinity Publisher 1.8.3 for Windows ( Microsoft Store and Affinity Store ) Affinity Publisher 1.8.3 for macOS ( Mac App Store and Affinity Store ) We would appreciate you checking that this issue has now been resolved for you, Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
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