pmwjournals Posted February 26, 2020 Share Posted February 26, 2020 (edited) Hello, i just updated to publisher 1.8.0.584. When i open my afpub-file i can no more scroll through my layoutpages and no more edit them. i just see the first pages. when i change the document settings from showing opposite pages to showing page by page, then i was able editing pages like usual now. Edited February 26, 2020 by pmwjournals Quote Link to comment Share on other sites More sharing options...
Trevor A Posted February 27, 2020 Share Posted February 27, 2020 I was delighted to see last night (26th Feb 2020) that a new major version of Publisher was available, and downloaded and installed it without a problem. Opening it was also apparently problem-free, but when I tried to open an existing file, the program crashed - it just disappeared from my screen. I relaunched the program without a problem and again tried to open an existing file, and exactly the same thing happened. I gave up. Is a bug fix imminent (i.e., TODAY!), or should I uninstall version 1.8 and re-install an earlier version? A super-fast response from Affinity would be welcome! Trevor Quote Link to comment Share on other sites More sharing options...
Irmunsul Posted February 27, 2020 Share Posted February 27, 2020 Hi @Trevor A, your issue does not seem to be the same as @pmwjournals has described and I assume it would be more useful to put such an issue in a separate new topic or into a thread where the error description is more close to yours. E.g. you may take a look at and the suggestion made by adbosch to work around the closing issue when opening an existing file. It worked for me to at least open the files and allowed me to fiddle around with linked documents inside and save them to a state that worked without the problem again. Quote Link to comment Share on other sites More sharing options...
Trevor A Posted February 27, 2020 Share Posted February 27, 2020 Thank you for this. I hope that someone from Serif will look at this today! Trevor Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted February 27, 2020 Staff Share Posted February 27, 2020 Hi @Trevor A, Can you upload the file that crashes on open here and i'll take a look Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Trevor A Posted February 27, 2020 Share Posted February 27, 2020 Jon Thank you. Upload just completed. Trevor Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted February 27, 2020 Staff Share Posted February 27, 2020 Hi Trevor, the file seems to open for me. I've PM'd you a resaved version of it in 1.8, does this open for you? Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Trevor A Posted February 27, 2020 Share Posted February 27, 2020 Jon I downloaded the resaved file and clicked on the Windows notification to open it, which launched Publisher and opened the document, with all pages now being blank. From within Publisher I then tried to open the resaved file (without closing the blank page version), which resulted in an immediate crash. I relaunched Publisher and with no other file open tried to open the resaved file, which again resulted in an immediate crash. Thank you for your assistance. I have to go out shortly, but will be back later. Trevor Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted February 27, 2020 Staff Share Posted February 27, 2020 Can you attach the crash reports in %appdata%\Affinity\Publisher\1.0 and I'll see if there is any info in there. I've pm'd you another version of the file that has all images replaced with a placeholder image, let me know if this opens for you - as it will help narrow down where the problem is Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Trevor A Posted February 27, 2020 Share Posted February 27, 2020 Thank you. Herewith crash reports. I have tried opening some other files and some have opened with blank or partially blank pages, while others have caused the program to crash. de8b5d3f-acb5-4e18-903a-5765210b8941.dmp e1bb67ba-bd73-4161-a1f1-d4138a0db689.dmp 32f66fb7-f2e0-4b45-9e52-c0e223b727c3.dmp 051177cd-0c6c-4d01-a0ac-12c9496d6dd7.dmp Quote Link to comment Share on other sites More sharing options...
pmwjournals Posted February 27, 2020 Author Share Posted February 27, 2020 @trevora: could you pls. open your own thread, this is about my problem, not your problem., thanks Quote Link to comment Share on other sites More sharing options...
Trevor A Posted February 27, 2020 Share Posted February 27, 2020 Sorry. I clearly didn't understand how the forum works; I thought it was based on topics, not on people. Next time I have a new problem, I'll try to find out how to open a new thread. Trevor Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted February 27, 2020 Staff Share Posted February 27, 2020 @pmwjournals Do you find the behavior changes if you disable "Clip with Canvas" in View > View Mode. Can you upload the file here and I'll see if I get the same behavior Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
pmwjournals Posted February 27, 2020 Author Share Posted February 27, 2020 12 minutes ago, Trevor A said: Sorry. I clearly didn't understand how the forum works; I thought it was based on topics, not on people. Next time I have a new problem, I'll try to find out how to open a new thread. Trevor you just have to open a new thread. i get all the notifications, im not interested in. Quote Link to comment Share on other sites More sharing options...
Trevor A Posted February 27, 2020 Share Posted February 27, 2020 Thank you. Will do. Quote Link to comment Share on other sites More sharing options...
pmwjournals Posted February 27, 2020 Author Share Posted February 27, 2020 19 minutes ago, Jon P said: @pmwjournals Do you find the behavior changes if you disable "Clip with Canvas" in View > View Mode. Can you upload the file here and I'll see if I get the same behavior i sent you the file. thank you Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted February 27, 2020 Staff Share Posted February 27, 2020 Thanks, I can replicate the behavior but if I disable Clip with Canvas it behaves correctly, do you find if you untick Clip with Canvas it then starts scrolling? Either way, there is a bug here and I've logged it Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
pmwjournals Posted March 1, 2020 Author Share Posted March 1, 2020 On 2/27/2020 at 6:40 PM, Jon P said: Thanks, I can replicate the behavior but if I disable Clip with Canvas it behaves correctly, do you find if you untick Clip with Canvas it then starts scrolling? Either way, there is a bug here and I've logged it Thanks for reporting. I use the german version, - in which menue can i find clip with canvas? Quote Link to comment Share on other sites More sharing options...
pmwjournals Posted March 1, 2020 Author Share Posted March 1, 2020 On 2/27/2020 at 6:40 PM, Jon P said: Thanks, I can replicate the behavior but if I disable Clip with Canvas it behaves correctly, do you find if you untick Clip with Canvas it then starts scrolling? Either way, there is a bug here and I've logged it -> Found unclip with canvas -> yes it helps to unclip! Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted March 2, 2020 Staff Share Posted March 2, 2020 Thanks, we have the issue logged with us but this should allow you to workaround this for now Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted March 15, 2020 Staff Share Posted March 15, 2020 We have made fixes/improvements to this area (Specific file can't be scrolled through if clip with canvas is enabled ) of the program in the latest customer beta. If you would like to try these changes the beta software is available in the forum posts listed below. The latest beta builds are downloadable from links at the top of each of these beta forum posts. Affinity Publisher 1.8.2.619 for Windows Affinity Publisher 1.8.2.619 for Mac These betas install parallel, next to the release version (they do not overwrite your release) and so the fixes can be tried in the beta without affecting your normal workflow in the release version. Once these programs have been through a full beta process the change will be released in a future free 1.8.1/1.8.2 update/patch to all customers. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
pmwjournals Posted March 17, 2020 Author Share Posted March 17, 2020 thank you! It looks like it works now! Great Job! Jon P 1 Quote Link to comment Share on other sites More sharing options...
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