Setup Failed Windows 10

[Colin Hubbard]

Affinity Publisher 1.8 setup fails on Windows 10 desktop

[walt.farrell]

Just now, Colin Hubbard said:

Affinity Publisher 1.8 setup fails on Windows 10 desktop

Usual fixes, depending on how the failure manifests:

1. Restart Windows.

2. Right-click on the installer and choose Run As Administrator.

[Colin Hubbard]

Thanks but still fails

[Dan C]

Hi Colin Hubbard

Sorry to hear you're having trouble updating - I'm going to need an installer log to investigate this. 

Please open Windows Run (Windows Key + R) then paste the following string and press OK:

%temp%\AffinitySetup

In the window that opens, please select the most recently created folder, then attach SetupUI.log to your reply here.
Many thanks in advance!

[Colin Hubbard]

+Startup: 26/02/2020 11:34:51
+OS version: 10.0.18363
+ProductName: Publisher
+ProductType: Retail
+Opening HKLM...
+    OK
+Opening registry key: 'SOFTWARE\Serif\Affinity\Publisher\1'...
+    OK
+Reading registry data...
+    Publisher Install Path: C:\Program Files\Affinity\Publisher\
+    Publisher Desktop shortcut: 1
+Opening MSI database: Affinity.msi
+Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductVersion'
+    OK
+MsiViewExecute
+    OK
+MsiViewFetch
+    OK
+MsiRecordGetString
+    Value: 1.8.0.584
+Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductCode'
+    OK
+MsiViewExecute
+    OK
+MsiViewFetch
+    OK
+MsiRecordGetString
+    Value: {2F30705F-C2D6-4A4A-8D1D-C07F0CFBE4E0}
+Install state: -1
+    IsThisVersionInstalled: False
+Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='UpgradeCode'
+    OK
+MsiViewExecute
+    OK
+MsiViewFetch
+    OK
+MsiRecordGetString
+    Value: {EF96A990-4989-434B-A1DE-EB35614D24C9}
+MsiEnumRelatedProducts: SUCCESS
+    IsAnyVersionInstalled: True
+        Current product code: {807C4485-85E7-48FC-AC19-6F5723F942C1}
+ProductCode: {2F30705F-C2D6-4A4A-8D1D-C07F0CFBE4E0}
+ProductVersion: 1.8.0
+InstallType: Update
+Initialising main window...
+    OK
+Main window loaded
+Checking requirements...
+    OK
+DotNetInstall: checking installed version
+    Found 528040
+Switching to page: Update
+Creating InstallOperation
+    Path: C:\Program Files\Affinity\Publisher\
+    WantShortcut: True
+Requesting operation: SetupUI.InstallOperation
+Switching to page: Operation
+Starting MsiOperation
+Error: There is not enough space on the disk.
+MsiOperation result: 112
+Setting result page message: Setup failed
+Switching to page: Result
+Operation finished
+Main window close requested

[Dan C]

Thanks for that Colin, this shows the following error -

+Error: There is not enough space on the disk.

Please make sure to clear enough space on your hard drive for the installation, then try running the updater again.

I hope this helps!

[Colin Hubbard]

Thanks. I saw that message and checked the C drive. I've just had a big Windows 10 update and there's a folder called 'Windows Old' which takes 20mb. Can I simply delete this?

[Dan C]

Unfortunately I'm not familiar with this file/folder and I wouldn't want to advise on something when I'm unsure of the consequences. It's likely however that you'll require more than 20mb more of free space to install the update, so I would recommend looking elsewhere for files you can comfortably 'clean up'.

[Move Along People]

-

[Colin Hubbard]

For anybody else with the same problem this did the trick:

• In the search box on the taskbar, type settings, then choose it from the list of results.

• Select System > Storage > This PC and then scroll down the list and choose Temporary files.

• Under Remove temporary files, select the Previous version of Windows check box and then choose Remove files.

It takes a long time for 'Temporary Files' to list everything that can be safely deleted so don't think it's not working when nothing appears to happen.