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affinity software does not install as iMac applications


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I got Affinity Designer and Photo software on a Black Friday sale after an iMac update unexpectedly and irreversibly disabled my Photoshop CS6. I delayed installing the Affinity software, but tried to do that tonight. The install doesn't seem to have worked correctly. I clicked on the downloaded Designer file, which was located in the DOWNLOADS folder of FINDER. This brought up a graphic showing the Affinity Designer icon with a curved arrow pointing towards an icon of the APPLICATIONS folder. I clicked and poked all over this graphic and at last the program opened and appeared in the dock, but the program did not show up in the APPLICATIONS folder of FINDER. The graphic with the arrow pointing to the APPLICATIONS folder remained open on FINDER with no apparent usefulness. When I force-quit the program and relaunched FINDER, the application disappeared from the dock. A similar graphic appeared when I opened the Photo software, which would open only after I right-clicked and chose "open." The second program appeared in the dock but like the first program it did not appear in the APPLICATIONS folder of FINDER. When I searched FINDER for the missing programs, they BOTH appeared in the dock and ALSO materialized in a FINDER list called LOCATIONS, along with only one other listed item--the iMac itself. Clicking on either program in the LOCATIONS list brings up the useless graphic with the arrows pointing to the APPLICATIONS folder. Clicking on the Photo program in the dock opens nothing. Clicking on the Designer program opens Designer but there's no way to close it. Bringing up the Force Quit list shows both programs are open even though the Photo program is not anywhere to be seen. Selecting both programs for Force Quit removes them from the dock. The Affinity programs are still not in the APPLICATIONS folder.  I have iMac Catalina 10.15.3 and cannot go back to an earlier version. I have Affinity bundles I bought to go with these programs--fonts and brushes--but am concerned they will not install correctly since iMac does not seem to recognize the Affinity programs as applications--it does not list them in the applications folder and is unable to open and/or close them. Please advise. Thank you for your help.

Edited by iMacatemyphotoshop
realized that in addition to not being listed as applications, docked programs would not open and/or close
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Hi iMacatemyphotoshop,

Welcome to the forums :)

The apps are currently listed in locations as they have been 'mounted' to your Mac and are awaiting installation. Could you please follow the instructions found in the below post for installing the app - this should install the app in your Applications folder as expected.

I hope this helps!

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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@iMacatemyphotoshop For future reference, this 'drag & drop' method is a common way of installing self-contained Mac apps into the Applications folder. It is not unique to the Affinity ones.

All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
Affinity Photo 
1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

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7 hours ago, iMacatemyphotoshop said:

a graphic showing the Affinity Designer icon with a curved arrow pointing towards an icon of the APPLICATIONS folder

This is meant to mean that you are supposed to drag the Affinity Designer icon to the APPLICATIONS folder. the APPLICATIONS folder in the disk image is good for that as it is a shortcut to your applications folder. (Actually you can drag the Affinity Designer icon about anywhere as long as the app is somewhere in your mass storage. Only virtual disk like the dmg image is not good.)

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THANK you, EVERYONE!!!! Both Affinity Photo and Affinity Designer installed glitchlessly once I followed your directions and installed them correctly! It's good to know that this is "a common way of installing self-contained Mac apps into the Applications folder" though I don't know how long I will know it since I don't anticipate doing this often in the future, if at all. I understand that since you have users from all over the globe, it makes sense to use graphics rather than words to depict installation procedures. Not everyone speaks the same verbal language. But though your pictorial language may be instantly apprehensible by you, not everyone speaks that language either. You know what your pictorial instructions mean because it evokes, for you, "a common way of installing self-contained Mac apps into the Applications folder." But to people unfamiliar with this procedure, the pictorial instructions may be a foreign language, as it was to me. Thank you for the excellent and in my case indispensable translations!

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