bunter_c Posted February 23, 2020 Share Posted February 23, 2020 Decided to switch to using Affinity Photo. I've downloaded it, disabled all virus guards and tried installing and keep getting a message that installer has stopped working and "A problem caused the program to stop working correctly". Ive tried deleting then redownloading the installer but it still comes up with the same problem. How can I remedy this?! Am I doing something wrong? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 23, 2020 Share Posted February 23, 2020 Welcome to the Serif Affinity forums, @bunter_c. Is this your first install of one of the Affinity applications? What OS and version are you running on the laptop? bunter_c 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3.1 Link to comment Share on other sites More sharing options...
Staff DWright Posted February 23, 2020 Staff Share Posted February 23, 2020 If you are using Windows please check that the Windows Installer service is stopped and then right click the Affinity Photo installer and select Run as Administrator from the pop up window Quote Link to comment Share on other sites More sharing options...
bunter_c Posted February 23, 2020 Author Share Posted February 23, 2020 2 hours ago, walt.farrell said: Welcome to the Serif Affinity forums, @bunter_c. Is this your first install of one of the Affinity applications? What OS and version are you running on the laptop? I am running Windows 8.1 having just updated it from Windows 8. Yes this is my first install. The Installer service was stopped but when I changed Windows INstaller service to start it got me one screen further but then I got the Affinity Installer service has stopped working error again. Quote Link to comment Share on other sites More sharing options...
Ron P. Posted February 23, 2020 Share Posted February 23, 2020 7 hours ago, bunter_c said: I am running Windows 8.1 having just updated it from Windows 8. Yes this is my first install. The Installer service was stopped but when I changed Windows INstaller service to start it got me one screen further but then I got the Affinity Installer service has stopped working error again. Windows 8.1 64 bit or 32 bit? Affinity products require 64 bit. Quote Affinity Photo 2.3..; Affinity Designer 2.3..; Affinity Publisher 2.3..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD Link to comment Share on other sites More sharing options...
bunter_c Posted February 23, 2020 Author Share Posted February 23, 2020 7 minutes ago, Ron P. said: Windows 8.1 64 bit or 32 bit? Affinity products require 64 bit. its definitely 64 bit. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 23, 2020 Share Posted February 23, 2020 Have you rebooted? Did you try @DWright's suggestion of right-, clicking and choosing Run As Administrator? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3.1 Link to comment Share on other sites More sharing options...
bunter_c Posted February 23, 2020 Author Share Posted February 23, 2020 yup, have rebooted and ran as admin, still no joy. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.