cayenne Posted February 22, 2020 Share Posted February 22, 2020 Not sure what's going on....my Affinity Photo experience is slowly going down hill. I had been running this on a MBP, late 2011 model. I have a Mac Pro and should be MORE than enough power for AP. But for some reason I cannot do simple things, like hit the delete button or the backspace button and delete a selected later. The backspace button appears to invert it? I looked in preferences and the backspace button was indicated as the one for this action. I tried changing it to the delete button, and it just blanks out the choice. I'm using the same keyboard I had connected to my MBP and it worked just find there, but that wasn't Catalina. Is the OS X version the problem? Also the other day I was clone stamping an image, and I was dumbfounded to see I had pauses with spinning circles indicating the machine was busy processing?!!? ugh..frustrating. I don't want to rent my software from adobe, but so far, my AP and new Mac aren't giving me a good experience, this and my other recent post about the HSL selectors mysteriously disappearing on me, etc. Thoughts? Is there a good primer on cleaning up, setting up preferences for your workspace or "stage" as I believe it is called with AP? I can't seem to figure how to drag and drop things to be how I want them. Thank you in advance, C AHAM 1 Quote Link to comment Share on other sites More sharing options...
Pšenda Posted February 22, 2020 Share Posted February 22, 2020 Factory Reset? Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
cayenne Posted February 22, 2020 Author Share Posted February 22, 2020 Well, I guess...this is a pretty new install as the I just got the computer and put AP on it. Is there possibly a better suggestion? Thanks in advance!! C Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 24, 2020 Staff Share Posted February 24, 2020 Hi cayenne Sorry to hear you're having trouble! Firstly could you please open Affinity Photo>Preferences>Performance and provide a screenshot of your settings here for me? Secondly, please right-click on a layer, next to the Delete option in this menu you should see an icon for the shortcut key set to delete - which key is shown here please? On 2/22/2020 at 7:49 PM, cayenne said: Is there a good primer on cleaning up, setting up preferences for your workspace or "stage" as I believe it is called with AP? I can't seem to figure how to drag and drop things to be how I want them. If you're looking to change the appearance of your Workspace then View>Customise Toolbar will allow you to change your top toolbar, and View>Customise Tools allows you to change which tools appear in the left hand toolbar. Through View>Studio>... you can choose which Studios are and aren't active, then click and drag to arrange these in your workspace. Unfortunately there's no way to 'save' a custom workspace currently, although we do hope to add this feature in the future. Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
IanSG Posted February 24, 2020 Share Posted February 24, 2020 On 2/22/2020 at 7:49 PM, cayenne said: Is the OS X version the problem? Probably not - I've had the same problem under Win 10. I can't say all the details are the same, but I've often had the problem that keyboard delete keys don't delete a selected layer. Quote AP, AD & APub user, running Win10 Link to comment Share on other sites More sharing options...
R C-R Posted February 24, 2020 Share Posted February 24, 2020 2 hours ago, IanSG said: Probably not - I've had the same problem under Win 10. I can't say all the details are the same, but I've often had the problem that keyboard delete keys don't delete a selected layer. FWIW, I have sometimes had the same problem with the Delete key not working in (I think) as far back as macOS Sierra, & in the current Mac versions of all 3 Affinity apps. It usually works but when it does not I have yet to figure out what triggers that. The right-click method always works for me. Oddly, so does using the forward delete key on my wired Apple Extended Keyboard (the one in the group with Home, End, Page Up, & Page Down keys). The shortcut, both in Keyboard shortcut preferences & when I right-click in the Layers panel, shows the symbol for the normal Delete key, so that has nothing to do with it, AFAIK. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
IanSG Posted February 24, 2020 Share Posted February 24, 2020 6 hours ago, IanSG said: Probably not - I've had the same problem under Win 10. I should have added that the problem goes back to the first Windows release of AP, running under Win 7 - I started by assuming that being unable to use the delete keys was a feature. Quote AP, AD & APub user, running Win10 Link to comment Share on other sites More sharing options...
cayenne Posted February 24, 2020 Author Share Posted February 24, 2020 10 hours ago, Dan C said: Hi cayenne Sorry to hear you're having trouble! Firstly could you please open Affinity Photo>Preferences>Performance and provide a screenshot of your settings here for me? Secondly, please right-click on a layer, next to the Delete option in this menu you should see an icon for the shortcut key set to delete - which key is shown here please? If you're looking to change the appearance of your Workspace then View>Customise Toolbar will allow you to change your top toolbar, and View>Customise Tools allows you to change which tools appear in the left hand toolbar. Through View>Studio>... you can choose which Studios are and aren't active, then click and drag to arrange these in your workspace. Unfortunately there's no way to 'save' a custom workspace currently, although we do hope to add this feature in the future. I've attached a screen shot of my preferences. Oddly, enough, I've let this go for a few days. I think I have opened and closed AP a couple times.....for some reason, the delete key is working again.... Strangely the Preferences for keyboard shortcuts...shows the symbol for the backspace key. When I try to "change" it to my keyboard Delete key...it blanks it out. However, now, as I mentioned, somehow...the Delete key is working again as it was before, for no good explainable reason. I'll update this thread as I find out more... cayenneI Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 25, 2020 Staff Share Posted February 25, 2020 Thanks for the information cayenne - I'm glad to hear this issue seems to no longer be present, but please do keep us updated. 14 hours ago, cayenne said: Strangely the Preferences for keyboard shortcuts...shows the symbol for the backspace key. When I try to "change" it to my keyboard Delete key...it blanks it out. I've attached a quick screen recording below showing the process of removing and re-adding the shortcut - is this behaviour not the same for you? Screen Recording 2020-02-25 at 09.45.28.mp4 Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
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