grunnvms Posted February 20, 2020 Share Posted February 20, 2020 I've installed 1.8.0.555 because it allows me to choose a lens profile that is not in the Exif data. However, when I start it, the opening windows comes up (with the logo), followed by the main window without any attributes, and then after a few seconds it disappears. I have found the crash reports directory, so I've zipped it and added it. CrashReports.zip Link to comment Share on other sites More sharing options...
grunnvms Posted February 20, 2020 Author Share Posted February 20, 2020 I rebooted my PC (cntrl-alt-del is still the best way to resolve Microsoft problems 😁 ) and tried again. This time the main window came up and froze. When I tried to set the window to full screen mode, I saw "exploit mitigation" in the lower right corner. That's all I was able to achieve, I had to use the task manager to kill the process. Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 20, 2020 Share Posted February 20, 2020 Sounds like anti-virus or something might be getting in the way? What is showing "exploit mitigation"? Link to comment Share on other sites More sharing options...
grunnvms Posted February 20, 2020 Author Share Posted February 20, 2020 Affinity Photo Beta is showing "exploit mitigation" in white characters on blue in the lower right hand corner. Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 20, 2020 Share Posted February 20, 2020 29 minutes ago, grunnvms said: Affinity Photo Beta is showing "exploit mitigation" in white characters on blue in the lower right hand corner. Yes, what I mean is, which application is writing "exploit mitigation"? Link to comment Share on other sites More sharing options...
grunnvms Posted February 20, 2020 Author Share Posted February 20, 2020 Affinity Photo , it is in the lower right corner of the main window of Affinity Photo. Link to comment Share on other sites More sharing options...
grunnvms Posted February 20, 2020 Author Share Posted February 20, 2020 sometimes the window does enlarge to the full screen, but here you can see what I mean. Link to comment Share on other sites More sharing options...
Staff Chris B Posted February 21, 2020 Staff Share Posted February 21, 2020 Hey grunnvms, That is not a message from Affinity but rather, as Mark suggested, a message from some sort of anti-virus/malware application. If you click the notification, are you able to interact with it and set Affinity as an exception? PaulAffinity 1 How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
HVDB Photography Posted February 21, 2020 Share Posted February 21, 2020 WIndows Defender message ? https://www.tenforums.com/tutorials/105533-enable-disable-windows-defender-exploit-protection-settings.html Chris B 1 Affinity Photo 2.3.1 Laptop MSI Prestige PS42 Windows 11 Home 23H2 (Build 22631.3007) - Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 2.00 GHz - RAM 16,0 GB Link to comment Share on other sites More sharing options...
Staff Chris B Posted February 21, 2020 Staff Share Posted February 21, 2020 Just now, HVDB Photography said: WIndows Defender message ? https://www.tenforums.com/tutorials/105533-enable-disable-windows-defender-exploit-protection-settings.html I think so! I'm sure I recognise the symbol. How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
grunnvms Posted February 21, 2020 Author Share Posted February 21, 2020 49 minutes ago, Chris B said: Hey grunnvms, That is not a message from Affinity but rather, as Mark suggested, a message from some sort of anti-virus/malware application. If you click the notification, are you able to interact with it and set Affinity as an exception? The window that I posted is a full screen size Affinity Photo window. If it is not full screen size, I will see the same message at the same spot in the Affinity Photo window! Are you suggesting that an anti-virus program can post a message as part of a Affinity Photo window?. Link to comment Share on other sites More sharing options...
grunnvms Posted February 21, 2020 Author Share Posted February 21, 2020 By the way, I'm using Sophos ant-virus software. I'm obviously also using the regular Affinity Photo, so there must a rather fundamental difference between both version for something like this to happen, at least that is my idea. Link to comment Share on other sites More sharing options...
DigitalVisuals Posted February 21, 2020 Share Posted February 21, 2020 I Have no problems with the beta and ms defender and anti malware. Windows 11 (Home)-build: 23H2- build 22631.2715 - 64 bits. 11e generatie Intel(R) Core(TM) i7-11700K @ 32,60GHz. Ram: 80 GB DDR4 -3200 Mhz- 34" breedbeeld Gpu: Geforce 3060 -12GB OC-studiodriver: 537-58 - XP-Pen star03 - mastodon.nl /@digitalvisuals - website: digitalvisuals.nl Affinity Photo2 - Designer 1.10- Publisher 1.10 - ArtRage 6 - Lumina Aurora - ArtRage. Link to comment Share on other sites More sharing options...
Staff Chris B Posted February 21, 2020 Staff Share Posted February 21, 2020 16 minutes ago, grunnvms said: By the way, I'm using Sophos ant-virus software. I'm obviously also using the regular Affinity Photo, so there must a rather fundamental difference between both version for something like this to happen, at least that is my idea. Try adding Affinity Photo Beta as an exception in your Sophos anti-virus list and see if it still crashes it. How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
grunnvms Posted February 21, 2020 Author Share Posted February 21, 2020 I just disabled the Exploit Mitigation protection in Sophos, and Affinity Photo Beta still crashes. Link to comment Share on other sites More sharing options...
grunnvms Posted February 21, 2020 Author Share Posted February 21, 2020 I also disabled "advanced protection" for Affinity Photo Beta in Sophos, it still crashes. Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 24, 2020 Share Posted February 24, 2020 On 2/21/2020 at 8:31 AM, grunnvms said: Are you suggesting that an anti-virus program can post a message as part of a Affinity Photo window? Yes, that would be quite easy. That message is certainly not from us. PaulAffinity 1 Link to comment Share on other sites More sharing options...
grunnvms Posted February 26, 2020 Author Share Posted February 26, 2020 I switched everything off in my virus scanner, and it still crashes. I also reinstalled Photo Beta with a clean boot. I had to use the same procedure with Affinity Designer that I recently purchased. It would not install in my normal Windows setup, only with a clean boot. But nothing helps, Photo Beta keeps crashing. Is there any information that I can send that will help to determine the cause of the crashes? Link to comment Share on other sites More sharing options...
Staff Chris B Posted February 27, 2020 Staff Share Posted February 27, 2020 Hey grunnvms, The 1.8 updates have been pushed live so can you see if updating your 1.7 version works? How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
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