PDF export hanging the Publisher

[multis]

I have fairly powerful computer with latest Publisher Windows. When I try to download
certain 20-30 page PDF documents for editing the Publisher just hangs. It can be left there
for hours and nothing ever happens.

That is very annoying. As Publisher is x64 product opening 20-30 MB PDF should not be an overkill.
I believe that there is something crashing in Publisher in such cases and thus this is a bug. It just
cannot be "out of resources" as process explorer shows 90% CPU and 10+GB of RAM available as free.
If need be I can provide one of the PDFs in question for your inspection.

I'd love to get this resolved.

[Joachim_L]

Yes, please post the PDF. 

[multis]

And of course it is PDF IMPORT not export...

anyhow, one of the files is here. It is 20 cards (1 card / page) for a new board game. 88x63 mm. Not really big as it's only 20 MB.

Now I have waited for 65 minutes for Affinity to open it. What happens is that Publisher.exe private bytes and working set (memory allocation) grows by some 8MB jumps or so. 
At this point it says 5.2 GB of private bytes and 5.0 GB for Working set. It started with about 1GB.

Memory leak? Crash in the system? This can not be normal.

[multis]

This might be useful? You can see that private bytes keep on growing, while working set changes.
I also selected publisher.exe so you can see more of the problem... possibly.

[multis]

Or maybe this gives you an idea

[Joachim_L]

@multis I checked your PDF in Acrobat for X-4 conformity and Preflight showed some problems like having TrimBox and ArtBox at the same time, no OutputIntent, missing glyphs etc. pp. For more details see the screenshot (sorry only in German). After that I tried to convert to X-4 with ICC US Web Coated (SWOP) v2 (just to have one) and Voila! the file opened within a minute.

Conclusion: Something is going wrong when exporting from Scribus or APublisher has problems with the data. If you can export from Scribus again I would try with X-4 option (if possible). Attached the "repaired" PDF.

P.S.: The latest beta (1.8.0.556) of APublisher won't import as well.

 

Initiative_Deck-b.pdf

[multis]

Wow, thanks. This is great service. Having seen many tech support attempts, this is top 3 I have ever seen. Makes Affinity again even better.

[Patrick Connor]

Sorry.

Thank you for reporting a problem using 1.7.x . It appears that a member of the Affinity QA team didn't get round to fully investigating this specific report posted in the bugs forums. We are very sorry for this oversight. Yours is one of a number of reports that I am posting this apology to, using an automated script.

Now we have released 1.8.3 on all platforms containing many hundreds of bug fixes, and we hope your problem has already been fully addressed. If you still have this problem in the 1.8.3 release build, then the QA team would really appreciate you reporting again it in the relevant Bugs forum.

• Report a Bug in Affinity Designer
• Report a Bug in Affinity Photo
• Report a Bug in Affinity Publisher

Each of those links above contains instructions how best to report a bug to us. If that is what you already did in this thread just copy paste your original report into a new thread. We appreciate all the information that you have including sample files and screen shots to help us replicate your problem.

This thread has now been locked as the QA team are not following the threads to which this automatic reply is made, which is why we would appreciate a new bug report if you are still have this problem in the current 1.8.3 release build.