buxtonmick Posted February 16, 2020 Share Posted February 16, 2020 Just back from a trip and went to process my images with AP but it will not open, just get the square frame with 'program not responding'. Tried uninstalling / reinstalling Nvidia graphics drivers etc., uninstalling / reinstalling AP. A file called 'crashpad_handler.exe' also tries to run at the same time as AP if this is relevant? After two days with this I've just about had enough tbh. Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted February 17, 2020 Staff Share Posted February 17, 2020 Hi Buxtonmick. Welcome to the forums Please could you call up the run box by holding down the Windows key and tapping the letter R and then enter the following %appdata% then hit ok. This should open a file explorer window with some folders listed. Please open the Affinity folder then rename the photo folder to photo.old then try opening the app and see if this issue is now resolved? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
buxtonmick Posted February 17, 2020 Author Share Posted February 17, 2020 Nope, still the same! At least the licensing window came up this time though. Quote Link to comment Share on other sites More sharing options...
HVDB Photography Posted February 17, 2020 Share Posted February 17, 2020 Are your files stored on Google Drive or somewhere else in the cloud ? Quote Affinity Photo 2.3.1 Laptop MSI Prestige PS42 Windows 11 Home 23H2 (Build 22631.3007) - Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 2.00 GHz - RAM 16,0 GB Link to comment Share on other sites More sharing options...
buxtonmick Posted February 17, 2020 Author Share Posted February 17, 2020 (edited) All in C drive. As i say, I tried uninstalling and downloading again just as one would, but the esult is the same whatever I do. Edited February 17, 2020 by buxtonmick Quote Link to comment Share on other sites More sharing options...
HVDB Photography Posted February 17, 2020 Share Posted February 17, 2020 Maybe it has something to do with the amount of fonts installed on your system !! Quote Affinity Photo 2.3.1 Laptop MSI Prestige PS42 Windows 11 Home 23H2 (Build 22631.3007) - Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 2.00 GHz - RAM 16,0 GB Link to comment Share on other sites More sharing options...
buxtonmick Posted February 18, 2020 Author Share Posted February 18, 2020 Well I haven't added any since it was last running! Quote Link to comment Share on other sites More sharing options...
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