AP 'program not responding'...

[buxtonmick]

Just back from a trip and went to process my images with AP but it will not open, just get the square frame with  'program not responding'.  Tried uninstalling / reinstalling Nvidia graphics drivers etc., uninstalling / reinstalling AP. A file called 'crashpad_handler.exe' also tries to run at the same time as AP if this is relevant?  After two days with this I've just about had enough tbh.

[Callum]

Hi Buxtonmick.

Welcome to the forums

Please could you call up the run box by holding down the Windows key and tapping the letter R and then enter the following %appdata% then hit ok. This should open a file explorer window with some folders listed. Please open the Affinity folder then rename the photo folder to photo.old then try opening the app and see if this issue is now resolved?

Thanks

C

[buxtonmick]

Nope, still the same! At least the licensing window came up this time though.

[HVDB Photography]

Are your files stored on Google Drive or somewhere else in the cloud ?

 

[buxtonmick]

All in C drive. As i say, I tried uninstalling and downloading again just as one would, but the esult is the same whatever I do.

Edited February 17, 2020 by buxtonmick

[HVDB Photography]

Maybe it has something to do with the amount of fonts installed on your system  !!

[buxtonmick]

Well I haven't added any since it was last running!