richspez Posted February 16, 2020 Posted February 16, 2020 Today I went to open a new Affinity Photo file and it froze. It just kept showing the spinning wheel on my 16" Macbook Pro. I forced quit and opened AP again. this time I tried to open a rcent file and the same thing happened. I am not sure if it is the cause, but I think my mac auto updated the OS. It shows as 10.15.3 Can anyone help me with this? Quote
Dan C Posted February 16, 2020 Posted February 16, 2020 Hi richspez Sorry to hear you're having trouble! I'm unsure of the reason for this but resetting the app back to it's default settings should hopefully fix this. You can reset your app back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. The app will now open. Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. To backup such settings before resetting the app, please watch our Affinity: Exporting User Settings and Keyboard Shortcuts video. - https://player.vimeo.com/video/189596577/ I hope this helps! Quote
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