Unsuccessfull: Download of new versions for Photo and Designer

[Bettina123]

Download of the new version for Affinity Photo (new: 1.7.3) seemed smooth, but, in the end (after security check), occured  the following alarm message:

""Ein unverarbeiteter Ausnahmefehler ist eingetreten und das Programm kann nicht weiter ausgeführt werden.... Ref.: 2436b774-bde3-42a2-a7bd-bd879260ecca" 

; many thanks for your help. I bought version 1.6.5.135 in 2018. I can provide the product key if necessary. The same problem occurs when I try to download the new version of the Designer. 

 

Thanks a lot in advance!

Best, 

Bettina

 

 

[stokerg]

Hi Bettina123 and Welcome to the Forums,

Did the setup ever start for Affinity Photo or did the error happen just as the download was finishing in your internet browser?

Could you post a screenshot of the error message as well, as that may identify where the error is coming from  

[Bettina123]

Thanks. The error happened after the download had finished and a "security check" was made. It was only then, that the following message arrived: 

"Ein unerwarteter Ausnahmefehler ist eingetreten und das Programm kann nicht ausgeführt werden.... Ref.: 2436b774-bde3-42a2-a7bd-bd879260ecca"; 

I noted it down, since I have two monitors and snapshot-making is more time-consuming; in english: "An unexpected exceptional error has occured and the program can not be executed...etc. 

 

Thanks in advance,

Bettina 

[stokerg]

Hi Bettina,

Very odd, i've just tested the downloads from our site.  Which internet browser do you use? 

Can you try downloading Affinity Photo from this Dropbox link and let me know if the download completes.

 

 

[Bettina123]

Thanks. I could download affinity-photo-1.7.3.exe and also set up the program affinity photo-1.7.3.

However, after opening the program for the first time, a small screen asking: 

" Wartungsvorgang auswählen: 

Reparieren

Deinstallieren " 

(Choose procedure: Repair or uninstall). 

was displayed and when choosing "Reparieren"  (repair) this procedure failed in so far, as , when again opening the program, the same small screen would pop us, giving the two options, to repair or to uninstall. 

So: The new program version was set up but only to ask for repair or uninstallment after opening. 

[Bettina123]

Hello, you did not reply satisfactorily to my question above. I successfully downloaded the version affinity-photo-1.7.3.exe, and herewith I attach a snapshot of the screen shown after the small security check: I could not set up the version 1.7.3. 

Always when I open the previous version I am asked if I want to download 1.7.3 and the same procedure - downloading, security check, but finally the attached screen which stops a successful proceeding of the whole set up. 

I think it would be the same if I went through the same procedure with the designer, which I bought along with the photo programme. I could provide the product keys for both, if you need. 

I would be happy if you could solve the problem. 

Thank you. 

Best, 

Bettina

 

 

[Bettina123]

Hello, I am still waiting for your answer - see above. I cannot open the new version, since everytime I get the screen (see screenshot) - after the repairprocedure, again a message saying that the set up was successful appears. But when I want to open the new version, again I receive the screen above. 

 

Thanks for your reflection. 

Regards, 

Bettina Schütz

[stokerg]

Hi Bettina,

Sorry for missing your reply.

The error you now see is Repair or Uninstall, so that means the app is installed.  It looks like you are clicking on the shortcut for the setup file and not the actual Affinity icon.  Can you look on your Start Menu and you should see an option for Affinity Photo.  Double click this and the program will start.