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Unable to save document


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Welcome to the forums.
It will probably help the Affinity team to diagnose the problem if you can tell them as much information as possible:
* OS and version;
* Application version;
* Where you are trying to save the document to (internal hard drive, flash drive, cloud drive, etc.);
* Whether the file has been successfully saved previously, and was this to a different place or not?
The more information you can give the better the help you can get.

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  • 3 weeks later...

Having the same issue for Photo and Designer. Publisher seems to be fine. 

OS and version = MacOS Catalina (Version 10.15.3)
Application version = 1.8.1 for both Photo and Designer. 
Tried saving to = Google Drive, Desktop(+iCoud Drive) and Box with no success
New files not saved previously. New files started from your Arch D templates. 

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Interestingly, I also used the Arch D template when creating a new document. However, if I create a "Custom" doc using the settings on the right side of the New Document modal, I **AM** able to save. 

 

I just tried a smattering of random templates, and Arch D did *NOT* allow saving. Others did. 

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@Callum

I spent 2 mins on making a few tests in all of the programs and versions below:

Windows 10 Enterprise

  • Designer 1.8.0 release version
  • Designer 1.8.1.604 beta
  • Photo 1.8.0 release version
  • Photo 1.8.1.604 beta
  • Publisher 1.8.0 release version
  • Publisher 1.8.1.604 beta

What a rotten bit of luck: ALL files based on whatever template under the 'Architectural' tab cannot be saved, ever, same error:

image.png.fb1907f1f2c0e43bf6b6507e14a39fe9.png

image.png.4758645d075f6d9e77f4df50ef1c05bc.png

  • "The user interface is supposed to work for me - I am not supposed to work for the user interface."
  • Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else.
  • “When a wise man points at the moon the imbecile examines the finger.” ― Confucius
  • Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver.
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So far I have only tested this in AD 1.8.1 on my Mac with a few of the Architectural presets, but not only do I get the 'failed to save' error & zero byte files, I also get a failure notice if I try to use File > Edit in Photo:

804196834_failedtolaunch.jpg.4b6c87066be2da68e3dbcfd0f4bd9c22.jpg

All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
Affinity Photo 
1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

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Note that in another topic (Jowday's bug report), Patrick Connor provided a workaround until this can be fixed in the next beta:

View > Studio > Snapshot, add a snapshot, select it, then click the "new document from snapshot" icon.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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  • 3 weeks later...
17 hours ago, Tony Christian said:

Hi, I'm Having the same issue:
Affinity Publisher 1.8.2
It was a file That I have been working for while, and suddenly that happen. And it crashed some times already.

Screen Shot 2020-03-25 at 17.48.53.png

Screen Shot 2020-03-25 at 17.55.49.png

Living_Fountais_or_Bronken_Cisterns_1-L.afpub 21.48 MB · 0 downloads Living Fountais or Bronken Cisterns 1-m ERROR.afpub 0 B · 0 downloads

What I am going to do now? I have to finish my work, but I cannot progress, because I can not same my changes!! Help me, please!!

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14 minutes ago, Tony Christian said:

What I am going to do now?

I downloaded your document and had no trouble making changes and saving. This may be due to the missing EPS file on Master C. Check that and maybe replace it.

Living_Fountais saved.afpub.zip

Mac Pro (Late 2013) Mac OS 12.7.4 
Affinity Designer 2.4.0 | Affinity Photo 2.4.0 | Affinity Publisher 2.4.0 | Beta versions as they appear.

I have never mastered color management, period, so I cannot help with that.

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18 hours ago, Tony Christian said:

Hi, I'm Having the same issue:
Affinity Publisher 1.8.2
It was a file That I have been working for while, and suddenly that happen. And it crashed some times already.

This topic is talking about a specific failure related to using the Architectural presets when creating a new document. Did you really use one of those for your Publisher document?

If not, it's probably not the same issue; just a similar one.

If you did use an Architectural preset, and you have Photo or Designer installed, perhaps you can use the same workaround I mentioned just above your post. Go to the Photo or Designer Persona, open the Snapshots studio panel, and add a new snapshot. Then see if you can Save your file.

I suppose, even if you didn't use an Architectural preset you could try that workaround.

Other than that, I can only suggest trying to Save As someplace else, in some different folder. And not one that has such a long path name. Also use a simpler file name.

And failing that, you might export it as a PDF file, which you could then Open later to recover much of your work.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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19 minutes ago, walt.farrell said:

This topic is talking about a specific failure related to using the Architectural presets when creating a new document. Did you really use one of those for your Publisher document?

If not, it's probably not the same issue; just a similar one.

If you did use an Architectural preset, and you have Photo or Designer installed, perhaps you can use the same workaround I mentioned just above your post. Go to the Photo or Designer Persona, open the Snapshots studio panel, and add a new snapshot. Then see if you can Save your file.

I suppose, even if you didn't use an Architectural preset you could try that workaround.

Other than that, I can only suggest trying to Save As someplace else, in some different folder. And not one that has such a long path name. Also use a simpler file name.

And failing that, you might export it as a PDF file, which you could then Open later to recover much of your work.

 Thank's @walt.farrell I didn't pay attention to that!  My is a different issue then, just having trouble to save a publisher file without Architectural presets, But I will try what you said and let you know if works! 

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5 minutes ago, Old Bruce said:

This is what I see when I open your document

1175007418_ScreenShot2020-03-26at9_39_48AM.png.9f0a13cfcc909d00aaadba48bf65cdf1.png

1869437782_ScreenShot2020-03-26at9_40_35AM.png.be04e26bdac5419c23183e9c7cf58026.png

EPS is a type of file Encapsulated Postscript.

Thank you, I did  replace that,  but still not working. It seems that is some change that I did in this last version, because my other versions that a save before I am able to save.

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1 hour ago, walt.farrell said:

This topic is talking about a specific failure related to using the Architectural presets when creating a new document. Did you really use one of those for your Publisher document?

If not, it's probably not the same issue; just a similar one.

If you did use an Architectural preset, and you have Photo or Designer installed, perhaps you can use the same workaround I mentioned just above your post. Go to the Photo or Designer Persona, open the Snapshots studio panel, and add a new snapshot. Then see if you can Save your file.

I suppose, even if you didn't use an Architectural preset you could try that workaround.

Other than that, I can only suggest trying to Save As someplace else, in some different folder. And not one that has such a long path name. Also use a simpler file name.

And failing that, you might export it as a PDF file, which you could then Open later to recover much of your work.

I tried, and that also didn't work. I realized that by going back to the previous version and making certain changes, then the problem occurs.

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Well, I download Old Bruce's file, and in the beginning, that could be saved, but after a while the same problem return. But It is interesting that even though this message of error appears, a file appears in the folder, saved, but when I try to open it, it will crash Publisher.Living Fountais SAVE 1-m.afpub.zip

Screen Shot 2020-03-26 at 16.34.27.zip

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