Jump to content
You must now use your email address to sign in [click for more info] ×

Unfortunately I did download Catalina on my Mac and now Affinity don't open more CR - photo raw files :-(


Recommended Posts

Unfortunately I did download Catalina on my Mac and now Affinity don't open more CR - photo raw files :-(

What can I do please to resolve this problem. Is there something to change or I can't use it more?

Is there a possibility to get money back from Affinity? I did buy it only some monthes ago..

Thanks, greetings ..

Link to comment
Share on other sites

Welcome to the forum Jarmila,

  • Do you get any messages pop up, if so screenshot them and upload here.
  • Which RAW file is it CRW CR2 CR3?
  • Which camera are you using?
  • Do you have an example file you can upload so that someone on Catalina can test.

Until a solution is found, you could convert the file to a DNG file, using Adobe DNG Converterhttps://helpx.adobe.com/uk/photoshop/using/adobe-dng-converter.html

iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9  
B| (Please refrain from licking the screen while using this forum)

Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions

Link to comment
Share on other sites

  • Staff

Hi jarmila,

Welcome to the forums :)

Updating to Catalina shouldn't remove any camera support from Affinity Photo - could you please confirm the camera model your CR RAW file is originating from? Thanks in advance!

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

Link to comment
Share on other sites

Thanks for your kind answer. T
 
he commands for the development of raw cr2 images are gone and opens the file as a normal jpg without the commands, possibility to edit the photo.
I will upload the screenshot. Maybe I did touch something, I don't know. But
Before downloading the catalina version on my mac, there were the commands on the right
  • Do you get any messages pop up, if so screenshot them and upload here - no messages
  • Which RAW file is it CRW CR2 CR3?- CR2
  • Which camera are you using? -  Canon EOS 5D Mark III
  •  
    Or maybe I could try deleting the downloaded version and downloading Affinity again. However to be honest I don't feel very well, it's far from Photoshop. But unfortunately Photoshop costs too much .. thanks again for the reply, many greetings

Schermata 2020-02-12 alle 11.28.43.png

Schermata 2020-02-12 alle 11.29.00.png

Link to comment
Share on other sites

  • Staff

Thanks for your screenshots - it looks as though you've accidentally hidden/closed your Studios, you can reset these in each Persona through View>Studios>Reset Studio.

I hope this helps! :)

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

Link to comment
Share on other sites

  • Staff

No problem at all, happy to hear this!

You can follow the instructions in the below post for installing the NIK collection - 

I hope this helps :)

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.