Helmut R Posted February 9, 2020 Share Posted February 9, 2020 I used Affinity Photo (now 1.7.3.481) for a long time to my pleasure on Windows 7. Recently I moved to Windows 10 on my desktop. Since then I can't use Affinity Photo anymore because it crashes immediatly when I try to open any file (of different types) or a new document. I removed Affinity Photo and installed it again but nothing changed. What can I do? Kind regards, Helmut R Quote Link to comment Share on other sites More sharing options...
Werner R. Posted February 11, 2020 Share Posted February 11, 2020 I did exactly the same (migration form win 7 to latest win10 and reinstallation of Affinity Photo) and have exactly the same problem. What I noticed is that I can open photos in Affinity Publisher documents and work with them in the photo persona. Best regards W. Raab Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted February 13, 2020 Staff Share Posted February 13, 2020 It may be worth trying to reinstall the apps if you've updated from Windows 7 to Windows 10 (unless you mean you've installed it on a new PC running Windows 10?). Also, check the known software conflict list to see if you're being affected by some of the known offenders: Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Helmut R Posted February 21, 2020 Author Share Posted February 21, 2020 (edited) The solution found (with help and patience by the Affinity team): Change in the preference section of Photo under "Performance" the Renderer into "Microsoft Basic Render Driver" and restart Affinity Photo. Helmut R Edited February 21, 2020 by Helmut R orthography Quote Link to comment Share on other sites More sharing options...
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