Affinity Photo Crashing when using the patch tool

[Icelittle3000]

Every time after my first selection of the patch tool, when I start my second selection it always crashes making the patch tool not useful. I can't even use the tool because it constantly crashing. Please fix this issue.

[Callum]

Hi Icelittle3000,

Welcome to the forums

 

Does this happen with all images or is it just one? If possible could you provide a screen recording demonstrating this issue?

 

Thanks

C

[Icelittle3000]

I use a MacBook pro and it has been always happening ever since apple updated Mac os Catalina. This happens all the time.I followed the steps they gave me before resetting affinity photo and it stills continue to crash. I even uninstalled the software and reinstalled it againn and still crashes.

[Callum]

Please could you go into the apps preferences then navigate to the performance tab and send me a screenshot of the entire window?

Thanks

Callum 

[Icelittle3000]

I uploaded the video  and it will continue to crashes when i try to do my second selection withe the patch tool all the time.

[Icelittle3000]

Here is a screen shot.

[Callum]

Please could you try unticking the enable metal compute acceleration box found towards the bottom of the screenshot and then change the display dropdown to Open GL and see if this issue still occurs?

C

[Icelittle3000]

It is working now, thank you very much.I really appreciate it.