enzo_87 Posted February 1, 2020 Share Posted February 1, 2020 Hi everyone, it's the first time the something like this happens. basically, I got the file from the client in AI and PDF format. when I try to open the AI it's said "the file type is not supported", and when I try to open the pdf it's said "file could not be parsed" any reason in general why this happens? file dimensions? I checked in the forum but I havent seen the solution, just asking to send the original file. I can't upload the file here in public because under NDA. Thanks in advcance Quote Link to comment Share on other sites More sharing options...
Fritz_H Posted February 1, 2020 Share Posted February 1, 2020 Hi @enzo_87 Quote ...and when I try to open the pdf ... ..with an Affinity-Application? which? version?Does the Client-PDF-File open in your PDF-Viewer without error-messages? If it does: try to print the Client-PDF to a new PDF again and use this new file with your Affinity-Software - just for testing... If I remember correctly, there was issue/bug with foreign characters in filenames some time ago.. Try to rename the Client-PDF-file to something short and free of special characters. (something like "test123.pdf" ?) kind regards Fritz Quote Link to comment Share on other sites More sharing options...
enzo_87 Posted February 2, 2020 Author Share Posted February 2, 2020 Hi Fritz, thanks for your reply. I fell on this like a noob, sorry. Neither of Affinity photo or designer works, latest version. I tried already to open the pdf with a pdf reader and save it with a new name, tried then to open in designer again but didn't work. Name right now is "blush nude" so nothing crazy. I only know it has been used the latest version of Cc illustrator, but like evertime the client sent a file to me. File is like 2.13Gb right now. Quote Link to comment Share on other sites More sharing options...
Fritz_H Posted February 2, 2020 Share Posted February 2, 2020 @enzo_87 hm.. I once met a "professional" graphics artist who really thought, that renaming a file from x.psd to x.pdf automatically converts the file to PDF. Is there any chance that your Client is similarly ... "creative" ? Your file is pretty huge, but perhaps you can try to open it in a TEXT-Editor (not MS Word..)(On Windows: Notepad++ portable ? https://notepad-plus-plus.org/) The contents of a PDF-File should start somehow like this: a Photoshop-File (PSD) should look like this: see also: https://www.adobe.com/devnet-apps/photoshop/fileformatashtml/#50577409_72092 I did not find the header-info how to identify an Illustrator-File, sorry.. kind regards Fritz Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted February 2, 2020 Staff Share Posted February 2, 2020 Hi Enzo, Please could you provide a copy of one of the problem files? This will allow me to look into this further with you. Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
Fritz_H Posted February 2, 2020 Share Posted February 2, 2020 @Callum Enzo wrote: Quote I can't upload the file here in public because under NDA. kind regards Fritz Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted February 2, 2020 Staff Share Posted February 2, 2020 2 minutes ago, Fritz_H said: @Callum Enzo wrote: kind regards Fritz Doh! It sounds as though the file is corrupt in some way. If possible could you get your client to re export the file? Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
Alfred Posted February 2, 2020 Share Posted February 2, 2020 12 minutes ago, Fritz_H said: @Callum Enzo wrote: Quote I can't upload the file here in public because under NDA. kind regards Fritz Perhaps the OP would be willing to upload the file via a private Dropbox link so that only Serif staff can see it. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
firstdefence Posted February 2, 2020 Share Posted February 2, 2020 I was going to suggest downloading the free 7 day trial of Adobe Illustrator but instead of just ending the trial they convert it to a $20 subscription, snaky little monkeys, yet another reason to ditch adobe, they are as sly as amazon and their amazon prime shenanigans. Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
enzo_87 Posted February 2, 2020 Author Share Posted February 2, 2020 Hey guys, Thanks for helping me. I'm abroad and replying by phone, I hope I don't miss anyone. So, they are "creative" but not so creative.quite sure they exported it. I can try to ask to export it again, but I had to do it yesterday because today I had a flight and tomorrow I had to deliver the job. If someone from Seriff could check the file could be great, at least I'd know the problem, even for future. Adobe solutions: I tried, but those b.......s give you the 7 days trial asking already for the credit card. Ok, done it anyway and block it straight away.....well....they cancelled everything at the exact moment, so I lost the 7 day trial too. I hope they figure the problem out, just for knowledge at least. Lorenzo Quote Link to comment Share on other sites More sharing options...
Fritz_H Posted February 2, 2020 Share Posted February 2, 2020 1 hour ago, Alfred said: Perhaps the OP would be willing to upload the file via a private Dropbox link so that only Serif staff can see it. Since Enzo signed a NDA he is very likely not allowed to disclose the content with any 3rd party... (Serif-Staff is a 3rd party in this case..) kind regards Fritz Quote Link to comment Share on other sites More sharing options...
enzo_87 Posted February 2, 2020 Author Share Posted February 2, 2020 I know what you mean, But it happens once I had to share a file with Redshift support to fix a bug. They do a private share to deal with NDA projects, I don't know affinity. If you need the problem fixed, in someway they have to see it though Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted February 4, 2020 Staff Share Posted February 4, 2020 On 2/2/2020 at 6:06 PM, enzo_87 said: I know what you mean, But it happens once I had to share a file with Redshift support to fix a bug. They do a private share to deal with NDA projects, I don't know affinity. If you need the problem fixed, in someway they have to see it though Would you like me to provide a private link you can use to upload the file? Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
enzo_87 Posted February 5, 2020 Author Share Posted February 5, 2020 Hi Callum, Sorry for the delay, just came back home If the file is going to be use internally Seriff, yes please, make it could help to solve the problem Quote Link to comment Share on other sites More sharing options...
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