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Patch Tool fails causing software crash


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Can you please reset your Affinity Photo back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. The app will now open.

Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. To backup such settings before resetting the app, please watch our Affinity: Exporting User Settings and Keyboard Shortcuts video. - https://player.vimeo.com/video/189596577/

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43 minutes ago, DWright said:

Can you please reset your Affinity Photo back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. The app will now open.

Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. To backup such settings before resetting the app, please watch our Affinity: Exporting User Settings and Keyboard Shortcuts video. - https://player.vimeo.com/video/189596577/

Thanks I'll try to do that and see if it's working. :)

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  • 2 months later...

I tried everything but the problem is still there and I still have to send the files to my iPad via iCloud Drive ONLY because of that. I'm just lucky to have another device to work on. I thought that it will be fixed with the update but didn't happen.

Waiting.................................................... 

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  • 8 months later...
On 1/24/2020 at 12:31 PM, DWright said:

Can you please reset your Affinity Photo back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. The app will now open.

Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. To backup such settings before resetting the app, please watch our Affinity: Exporting User Settings and Keyboard Shortcuts video. - https://player.vimeo.com/video/189596577/

Just updated to 1.9 and the issue is still there. One year after. Any suggestions?

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