Publisher crashes immedialtely when opening a large doc

[eljaco]

I meet a big problem with a long document (about 160 pages). I have been working with it for months without problem, but now I cannot open it, Publisher crashes immediately (version 1.7.3, with MacOs Mojave). I really need the file, it represents months of work. Can I send you the file ?

[stokerg]

Hi eljaco,

If you could upload the file to our Dropbox here i can get it looked at.

Also it would be worth creating a copy of the file and try opening the copy in our current beta version of Publisher which can be downloaded from here:

https://forum.affinity.serif.com/index.php?/topic/105716-affinity-publisher-customer-beta-180535/

It's possible if the file is crashing due to a bug that the bug has been fixed in the beta, so worth trying.

[eljaco]

Hi,

Still crashes with the Beta 1.8.

Attached is the Apple crash report.

 

Process.txt

[stokerg]

Hi eljaco,

I can see you've also posted here so there are now two teams looking into the same issue, anyway,  I've passed the file over to Pauls and once i have more information, i'll update here  

[stokerg]

 

@eljaco Paul has had to log the file with the Dev team as we can't spot why its crashing.  As soon as we know more, i'll update here

[eljaco]

anything to do with styles or with section TOC ? Publisher started crashing after manipulating styles and TOC.

[stokerg]

Hi eljaco,

One of the QA team has had a look and just commented on the report that he suspects it is something to with the Text Styles.  Not much help at the minute i know, but hopefully i'll know more shortly  

 

[eljaco]

maybe problem with the styles included in section TOC ?

[eljaco]

any clue ?

 

[Patrick Connor]

We have made fixes/improvements to this area (Mac - File with corrupt text styles crashes on load. but loads on windows) of the program in the latest customer beta. If you would like to try these changes the beta software is available in the forum posts listed below.

NOTE: The cause of the text styles corruption has been addressed, and any files that have been saved corrupted by this problem can only be loaded in the latest 1.8.0 beta on Windows (which happens not to crash), and should have a text style modified and be resaved and will then load in the 1.8.0 mac beta.

The latest beta builds are downloadable from links at the top of each of these beta forum posts.

• Affinity Publisher 1.8.0.556 for Windows
• Affinity Publisher 1.8.0.556 for Mac

These betas install parallel, next to the release version (they do not overwrite your release) and so the fixes can be tried in the beta without affecting your normal workflow in the release version.

Once these programs have been through a full beta process the change will be released in a future free 1.8.0 update/patch to all customers.

[eljaco]

Thx. The file is still crushing with the new beta, and I don't have a Windows computer. Waiting for a solution !