Affinity Publisher Customer Beta - 1.8.0.535 Crashing

[Johann Seidel]

Download and installation worked correctly, but when I launch version 1.8.0.535 the load screen appears awhile and then just close down.

[Gabe]

Hi @Johann Seidel,

I'm not kidding, but I had the exact same issue this morning. I turned my PC Off and On and it was fixed...

Check your event viewer > Administrative events and see what it says. In my case it was failing in .net runtime

Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll

[jaftwo]

I wonder if this is somehow related to my problem installing Publisher on my win10 system?  I start the install and eventually it fails.  I restart my computer and try the install again, it works (and very quickly, like it didn't have to reinstall everything again.)

[edit] I should add that Designer and Photo both install fine (just installed the .532 versions)

[Johann Seidel]

I have now tried to install the latest versions of Affinity Designer and Affinity Photo (versions 1.8.0.532) and although it does install correctly it also does not load completely and then just crash before opening, I am using Windows 10. I had to reinstall Affinity Publisher 1.8.0.531 and Affinity Photo and Designer 1.8.0.526 and they work fine. I have had for long now the problem that sometimes the first time you open Affinity applications just close before they are finished loading but normally works fine upon the second launch.

[Gabe]

next time it happens can you please check the console and see what the error is in there? 

[Johann Seidel]

Where do I find the console? I have reinstalled all the latest betas and restarted windows 10. Publisher actually ran once bit after that it would just continue to crash both Designer and Photo also still crashes.

[Gabe]

Press Start and search for Event Viewer > Custom Views > Administrative events

[Johann Seidel]

Hello Gabe,

Today all seems to be working after installation and I did not even had to restart. I have found however my attempts to open Affinity Publisher yesterday and hope that the attached file will help in any way to determine why it would not open previously. As mentioned previously, from time to time I have to open Publisher (most previous versions) twice as it would not open the first time round.

Affinity Error Events.evtx

[Johann Seidel]

Hello Gabe,

Once again today Affinity Publisher wouldn't start up. It seems the problem has to do with .Net. See the info from the console:

Quote

 

Application: Publisher.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.SEHException
   at <Module>.Affinity.TextBaseTarget.GetFontStyles(Kernel.Font*, Story.FontResolution, std.vector<Kernel::Font,std::allocator<Kernel::Font> >*, UInt64*)
   at Serif.Interop.Persona.UserInterface.FontFamilyComboBoxContextBarItem.BuildFontsList()
   at Serif.Interop.Persona.UserInterface.FontFamilyComboBoxContextBarItem..ctor()
   at Serif.Interop.Persona.Data.CharacterDataSource..ctor(Serif.Interop.Persona.Services.IServiceProvider)
   at Serif.Affinity.UI.Studio.CharacterPage..ctor()

Exception Info: System.Reflection.TargetInvocationException
   at System.RuntimeTypeHandle.CreateInstance(System.RuntimeType, Boolean, Boolean, Boolean ByRef, System.RuntimeMethodHandleInternal ByRef, Boolean ByRef)
   at System.RuntimeType.CreateInstanceSlow(Boolean, Boolean, Boolean, System.Threading.StackCrawlMark ByRef)
   at System.Activator.CreateInstance(System.Type, Boolean)
   at System.Activator.CreateInstance(System.Type)
   at Serif.Affinity.Services.PageService.EnsurePage(System.Type)
   at Serif.Affinity.UI.AffinityWindow.AttachPages(Serif.Interop.Persona.Workspaces.IWorkspace, Boolean)
   at Serif.Affinity.UI.AffinityWindow.set_CurrentWorkspace(Serif.Interop.Persona.Workspaces.IWorkspace)
   at Serif.Affinity.Services.WindowService.ShowMainWindow()
   at Serif.Affinity.Application+<>c__DisplayClass53_0.<OnServicesInitialised>b__2()
   at System.Windows.Threading.DispatcherOperation.InvokeDelegateCore()
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
   at System.Windows.Threading.DispatcherOperation.Wait(System.TimeSpan)
   at System.Windows.Threading.Dispatcher.InvokeImpl(System.Windows.Threading.DispatcherOperation, System.Threading.CancellationToken, System.TimeSpan)
   at System.Windows.Threading.Dispatcher.Invoke(System.Action, System.Windows.Threading.DispatcherPriority, System.Threading.CancellationToken, System.TimeSpan)
   at System.Windows.Threading.Dispatcher.Invoke(System.Action)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()