sclg Posted January 20, 2020 Share Posted January 20, 2020 Updating 1.7.2 to 1.7.3 fails - and 1.7.2 has of course disappeared. 1.7.2 appears to be uninstalled - at least it doesn't appear in 'Programs and Features' and it doesn't appear in the Windows 'Program install and uninstall troubleshooter'. Following other comments on here I tried 'Run as Administrator' and also tried installing when logged in as Administrator - neither worked. The setupUI.log file is attached. Any help appreciated! Steve SetupUI.log Quote Link to comment Share on other sites More sharing options...
Staff DWright Posted January 20, 2020 Staff Share Posted January 20, 2020 Please can you try the below suggestions. They should hopefully allow you to install our app/update without any further issues: Restart your machine and try the installation again Right click the .exe file and select ‘Run as Administrator’ Make sure your machine isn't in the middle of installing updates - this can lock files needed to install our app/update Make sure your machine is fully updated by checking for any available updates If you’re using an app, such as ImDisk, to modify where your TEMP directory is stored, please disable this and use the default Windows TEMP directory. Quote Link to comment Share on other sites More sharing options...
sclg Posted January 20, 2020 Author Share Posted January 20, 2020 A reboot sorted it. I should have thought of that! Many thanks. Quote Link to comment Share on other sites More sharing options...
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