Linia Posted January 16, 2020 Share Posted January 16, 2020 Hi, I made a logo file in affinity photo a few days ago. Today I opened it, made some changes and wanted to save it. It gave me an error about access interrupted - File must be closed. Now whenever I try to open the file, it gives me the same error (see screenshot). I have Version 1.7.3, the error is reproduceable every time. File size is about 1500 kb. MacOS Catalina 10.15.2 I am using always the same hardware and software, no changes since. I try to attach the file in question. - There it is. Please help! Thank you, Lin Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted January 16, 2020 Staff Share Posted January 16, 2020 Hey Linia, We have managed to recover the file, however we had to use the beta. This means the file will only open in the beta version of the app and not the retail. You can install the beta and run it alongside the retail version if you wish. Here's a link to the beta: The file is attached. If I can recover it in the retail version I will let you know. Linia 1 Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Linia Posted January 17, 2020 Author Share Posted January 17, 2020 (edited) Hi Chris, thank you! I was able to export the file to .svg in the beta version and re-open it in the "normal" version. Could you please kindly remove the file from the post? Thank you so much. Lin Edited January 17, 2020 by Linia forgot to mention Chris B 1 Quote Link to comment Share on other sites More sharing options...
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