Caryn Posted January 11, 2020 Posted January 11, 2020 I was notified of an update on my Affinity software, but when I downloaded it, it will not finish setup. I am notified that set up failed. When I try to use the software now, it says access denied. Quote
walt.farrell Posted January 11, 2020 Posted January 11, 2020 Welcome to the Serif Affinity forums, @Caryn. Assuming that you are running Windows, and you purchased directly from Serif, the following topic in the FAQ may help: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.2.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Caryn Posted January 12, 2020 Author Posted January 12, 2020 19 hours ago, walt.farrell said: Welcome to the Serif Affinity forums, @Caryn. Assuming that you are running Windows, and you purchased directly from Serif, the following topic in the FAQ may help: I tried restarting. It appears that the update removed the program entirely. Quote
walt.farrell Posted January 12, 2020 Posted January 12, 2020 11 hours ago, Caryn said: I tried restarting. It appears that the update removed the program entirely. And after restarting, did the update work? If not, there are other sections of the FAQ item to follow, and information to provide. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.2.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Dan C Posted January 12, 2020 Posted January 12, 2020 Hi Caryn, Welcome to the forums Sorry to hear you're having problems updating the app. Please open Windows Run (Windows Key + R) then paste the following string and press OK: %temp%\AffinitySetup In the window that opens, select the most recently created folder, then attach a copy of SetupUI.log here. Many thanks in advance! Quote
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