Neill Walker Posted January 9, 2020 Posted January 9, 2020 I have just downloaded 30 day trial f Affinity Photo and it will not open, Any suggestions please thank you Quote
Dan C Posted January 10, 2020 Posted January 10, 2020 Hi Neill Walker, Welcome to the forums I can see you've downloaded the 10 day trial through our website, once downloaded please navigate to the .dmg file and double click this to begin installation. Could you please confirm, when attempting to open the file do you see any reaction from your Mac, or does nothing seemingly happen? If you right-click the file and select 'Get Info', what size is the downloaded file please? Many thanks in advance! Quote
Neill Walker Posted January 10, 2020 Author Posted January 10, 2020 Hello thank you for your reply, however it did open but only to say your trial as expired so I don’t know what steps to take from there Quote
Dan C Posted January 10, 2020 Posted January 10, 2020 Thanks for confirming that! I can see you've previously downloaded the trial on October 10th 2019, unfortunately this means you cannot use the trial again on this computer until our next major update, my apologies. I recommend purchasing the app through the Affinity Store website, as we offer a 14 day money back guarantee if you're unhappy with the app during this time Quote
Neill Walker Posted January 10, 2020 Author Posted January 10, 2020 If I could get another key code to enter that would fix it. I bought adobe elements 19 but will not work and adobe were not helpful at all so decided to find another alternative and was recommended Affinity photo but would like to have the trial version first Quote
Dan C Posted January 10, 2020 Posted January 10, 2020 We can't reset trials on a per user basis unfortunately, and a product key is only available by purchasing the app, my apologies. Quote
Neill Walker Posted January 10, 2020 Author Posted January 10, 2020 Yes I did download back in October but was unable to open it back then. Will purchase later to night cheers Dan C 1 Quote
Neill Walker Posted January 14, 2020 Author Posted January 14, 2020 All sorted and up and running now thank you Dan C 1 Quote
Neill Walker Posted January 14, 2020 Author Posted January 14, 2020 Bought Affinity photo now thank you Quote
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