markw Posted January 7, 2020 Posted January 7, 2020 6 tries now but when trying to customise the left side Tools by dragging in a separator/null (it’s hard to see the icon as it’s really dark but it’s the very last option in the customize panel), when I hit the Close button of the customise panel AP beta crashes. So far it seems to be only adding the separator icon causing this crash. Report attached. Affinity Photo Beta Crash.zip macOS 12.7.6 | 15" Macbook Pro, 2017 | 4 Core i7 3.1GHz CPU | Radeon Pro 555 2GB GPU + Integrated Intel HD Graphics 630 1.536GB | 16GB RAM | Wacom Intuos4 M
Old Bruce Posted January 7, 2020 Posted January 7, 2020 Do you mean the Toolbar or the Tools? I don't see any separator for the Tools. The Toolbar allows me to add and or delete spaces without crashing. I am on 10.12.6 here. Mac Pro (Late 2013) Mac OS 12.7.6 Affinity Designer 2.5.7 | Affinity Photo 2.5.7 | Affinity Publisher 2.5.7 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that.
R C-R Posted January 7, 2020 Posted January 7, 2020 1 hour ago, markw said: ... when I hit the Close button of the customise panel AP beta crashes. For me, the beta does not crash. But worse, not only does it stop responding, using the Force Quit button in the Force Quit Applications window takes about 5-8 minutes to work -- clicking the button immediately removes the beta from the list but the app is still there on the screen & I get the spinning beachball when I move the pointer over it. EDIT: FWIW, this 1.8.0.163 AP beta works with the StudioLinked Photo persona of the 1.8.0.523 Affinity Publisher beta (yay!) & in that app's Photo persona the crash/hang does not occur. All 3 1.10.8, & all 3 V2.5.7 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7
R C-R Posted January 7, 2020 Posted January 7, 2020 46 minutes ago, Old Bruce said: Do you mean the Toolbar or the Tools? I don't see any separator for the Tools. Like @markw mentioned, the separator bar is the last item in the View -> "Customize Tools..." (not Toolbar) fly-out & in the Dark UI it is almost impossible to see it in the fly-out because it is so dark. All 3 1.10.8, & all 3 V2.5.7 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7
markw Posted January 7, 2020 Author Posted January 7, 2020 @Old Bruce When you go to View > Customise Tools you get this panel; R C-R 1 macOS 12.7.6 | 15" Macbook Pro, 2017 | 4 Core i7 3.1GHz CPU | Radeon Pro 555 2GB GPU + Integrated Intel HD Graphics 630 1.536GB | 16GB RAM | Wacom Intuos4 M
Old Bruce Posted January 7, 2020 Posted January 7, 2020 Thanks, just found it and Yes I crash here too now on 10.14.6 and also on aforementioned 10.12.6. [sad face emoticon] Oddly though here on both machines the separator is where I put it before the crash. Mac Pro (Late 2013) Mac OS 12.7.6 Affinity Designer 2.5.7 | Affinity Photo 2.5.7 | Affinity Publisher 2.5.7 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that.
markw Posted January 7, 2020 Author Posted January 7, 2020 Yes, that’s true. At least it stays where you wanted it. Just a shame about the crashing part! macOS 12.7.6 | 15" Macbook Pro, 2017 | 4 Core i7 3.1GHz CPU | Radeon Pro 555 2GB GPU + Integrated Intel HD Graphics 630 1.536GB | 16GB RAM | Wacom Intuos4 M
R C-R Posted January 7, 2020 Posted January 7, 2020 18 minutes ago, Old Bruce said: Oddly though here on both machines the separator is where I put it before the crash. Same for me, other than my getting a 'not responding' hang rather than a straightforward crash. All 3 1.10.8, & all 3 V2.5.7 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7
R C-R Posted January 7, 2020 Posted January 7, 2020 Well, I just got another 'not responding' hang that also seems to be related to the Tools panel: With no document open, I tried to change the Healing Brush Tool to the Patch Tool: This also resulted in an immediate spinning beachball & no response from anything I tried to do in the app, but at least this time Force Quitting the AP beta only took ~ 20 seconds. I am surprised that the beta even showed the Healing Brush Tool in color with no document open, much let let me try to change it to a different tool, so there is that. When I reopened the beta after the force quit, all the icons were greyed out like normal, so I have no idea what I did that made it allow me to do that the first time around. EDIT: I now have a repeatable formula that will allow me to try to change the 'multi-tool' icons (like Healing to Patch) with no document open & result in a 'not responding' hang if I do that. All I have to do is open the beta preferences to the User Interface section & move the UI Gamma slider. Even if I just jiggle it slightly, all 3 'multi-tool' icons shown below light up, as if I had a document open. All 3 1.10.8, & all 3 V2.5.7 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7
RNKLN Posted January 7, 2020 Posted January 7, 2020 Same crash as reported above with me. Adding a first separator seems to work. When I try to add a second separator nothing seems to happen. When I then click the close button AP crashes. By the way, i'm working with 10.15 Catalina. Also, after the crash, my new studio layout settings have reverted back to the default settings. Affinity Photo - Affinity Designer - Affinity Publisher | macOS Sonoma (14.5) on 16GB MBP14 2021 with 2.5.X versions
Staff MEB Posted January 9, 2020 Staff Posted January 9, 2020 Thanks markw. Issue (adding separator crash) logged to be looked at. A Guide to Learning Affinity Software
Staff MEB Posted January 9, 2020 Staff Posted January 9, 2020 Thanks R C-R. Issue with tools selection (Gamma UI) logged to be looked at. A Guide to Learning Affinity Software
markw Posted January 16, 2020 Author Posted January 16, 2020 On 1/9/2020 at 12:42 PM, MEB said: Thanks markw. Issue (adding separator crash) logged to be looked at. Wasn't sure if I should start a whole new post about this issue but this is actually happening now in ALL three beta apps, not just Photo. macOS 12.7.6 | 15" Macbook Pro, 2017 | 4 Core i7 3.1GHz CPU | Radeon Pro 555 2GB GPU + Integrated Intel HD Graphics 630 1.536GB | 16GB RAM | Wacom Intuos4 M
markw Posted February 12, 2020 Author Posted February 12, 2020 Just bumping this again as beta164 is now out and still crashes under the same conditions. macOS 12.7.6 | 15" Macbook Pro, 2017 | 4 Core i7 3.1GHz CPU | Radeon Pro 555 2GB GPU + Integrated Intel HD Graphics 630 1.536GB | 16GB RAM | Wacom Intuos4 M
R C-R Posted February 12, 2020 Posted February 12, 2020 19 minutes ago, markw said: Just bumping this again as beta164 is now out and still crashes under the same conditions. The separator issue is still present in the AP 164 beta on my Mac as well, although for me the app does not crash; instead it hangs ('application not responding') indefinitely so the only way to recover is to force quit it. It still takes about 20 seconds for that to work, during which time everything in every other app responds much more slowly than normal. It is if there is a huge memory leak using up most of the system's resources, but Activity Monitor does not show anything unusual, either in memory or CPU use. All 3 1.10.8, & all 3 V2.5.7 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7
Staff MEB Posted February 17, 2020 Staff Posted February 17, 2020 This is now fixed Affinity Photo Beta 1.8.0.165 (separator issue and multi-tools icons issue). markw 1 A Guide to Learning Affinity Software
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