zando Posted January 7, 2020 Posted January 7, 2020 (edited) hello, my affinity designer stopped working. it completely freezes when you do Start New document or try to modify the size of existing document. cannot minimize, completely frozen. Tried Repair, uninstall / install, no effect. Affinity photo works without issues for now. Running on W10, latest OS updates were done, running latest designer version as well. When closing with Task Manager - an Affinity Designer process is still left running on the background, which I have to kill separately... Removed the latest version - installed previous version - same issue... Ideas how to proceed? Thanks Edited January 7, 2020 by zando additional info Quote
Staff Lee D Posted January 7, 2020 Staff Posted January 7, 2020 Follow the steps in this FAQ article on retrieving a crash report from your system. You can then upload here for us to review to see if it narrows down the cause. Also check to see if you're using the latest graphics drivers available for your system. Quote
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