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Hi,

The canvas turns into black some times (Especially when zoom in + pan). When I zoom out, it becomes normal. Kindly have a look at the screenshot. And, I couldn't regenerate this issue. It sometimes happens (not frequently).

 

Note: I have all my drivers updated to the latest version.

Version: Affinity Designer 1.7.3.481

Operating System : Windows 10 Pro

CPU : Intel i3-4005U with Intel HD 4400 Graphics

GPU: NVIDIA 820m 2GB

Tablet : One by Wacom  (CTL-471)

Annotation 2020-01-02 151031.png

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Hi,@Gabe

I use graphic tablet only. I used to "pan" the canvas with MMB (assigned in pen). But, sometimes, the canvas freeze for a sec, while I pan the canvas (when zoomed in). Then the black screen appeared. When I zoomed out one step (with CTRL  -), the black screen disappeared. I face this issue every day three to four times. But, not frequently.

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Hi @Gabe,

I'm sorry, if my information was not clear. Please have a look at the screenshots. Hope you understand what I'm trying to say.

You could see the screen jump while dragging the canvas (issue.gif). It freezes for a second and a black screen overlaid on the canvas. And, when I zoomed out the black overlay disappears.

The "normal.gif" is just a comparison (I don't face this issue all the time).

 

NORMAL.GIF

normal.gif

 

ISSUE.GIF

issue.gif

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Go into

Edit > Preferences > Performance

and change Renderer to Warp

This will help determine if the problem is related to your graphics card

Things may run a little slower on Warp but use it for a while and report back if the problem still exists or has gone away


Due to the fact that Boris Johnson is now our Prime Minister, punctuation, spelling and grammar will never be worried about ever again.  We now have far bigger problems to be worried about.

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I have changed the renderer from Intel to warp. And, it works fine. I found no black overlay issues until now. But, some times it's slower when changing fonts from the font menu. I will test this with my dedicated GPU and will update to you.

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Hi @Gabe,

I changed the renderer settings to my dedicated GPU. It worked fine with no slow performance issues. Then, I did one more test with my Intel GPU. I uninstalled my display driver and reinstalled the latest driver. And I did a "reset user defaults" in affinity designer (CTRL+ launch AD).

Now it works fine with no issues on my Intel GPU.

Thank you @carl123 and @Gabe for your help and support.

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