Ram C. Kumar Posted January 3, 2020 Posted January 3, 2020 Hi, The canvas turns into black some times (Especially when zoom in + pan). When I zoom out, it becomes normal. Kindly have a look at the screenshot. And, I couldn't regenerate this issue. It sometimes happens (not frequently). Note: I have all my drivers updated to the latest version. Version: Affinity Designer 1.7.3.481 Operating System : Windows 10 Pro CPU : Intel i3-4005U with Intel HD 4400 Graphics GPU: NVIDIA 820m 2GB Tablet : One by Wacom (CTL-471) Quote
Staff Gabe Posted January 7, 2020 Staff Posted January 7, 2020 Hi @Ram C. Kumar, Did you notice any patterns at all? Does it only happen when using the mouse/tablet/both? What were you doing before it happened? Quote
Ram C. Kumar Posted January 7, 2020 Author Posted January 7, 2020 Hi,@Gabe I use graphic tablet only. I used to "pan" the canvas with MMB (assigned in pen). But, sometimes, the canvas freeze for a sec, while I pan the canvas (when zoomed in). Then the black screen appeared. When I zoomed out one step (with CTRL -), the black screen disappeared. I face this issue every day three to four times. But, not frequently. Quote
Ram C. Kumar Posted January 8, 2020 Author Posted January 8, 2020 Hi @Gabe, I'm sorry, if my information was not clear. Please have a look at the screenshots. Hope you understand what I'm trying to say. You could see the screen jump while dragging the canvas (issue.gif). It freezes for a second and a black screen overlaid on the canvas. And, when I zoomed out the black overlay disappears. The "normal.gif" is just a comparison (I don't face this issue all the time). NORMAL.GIF ISSUE.GIF Quote
Staff Gabe Posted January 8, 2020 Staff Posted January 8, 2020 Can you try the latest Designer Beta https://forum.affinity.serif.com/index.php?/forum/33-designer-beta-on-windows/ and see if you can still replicate it? Quote
Ram C. Kumar Posted January 9, 2020 Author Posted January 9, 2020 Hi @Gabe, I have installed the latest affinity designer beta (1.8.0.526). I face the same issue in the beta version too. Please have a look at the screenshot (issue_on_beta.gif). Thank You Quote
carl123 Posted January 9, 2020 Posted January 9, 2020 Go into Edit > Preferences > Performance and change Renderer to Warp This will help determine if the problem is related to your graphics card Things may run a little slower on Warp but use it for a while and report back if the problem still exists or has gone away Ram C. Kumar 1 Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time.
Ram C. Kumar Posted January 9, 2020 Author Posted January 9, 2020 Does affinity work on Dedicated GPU? Quote
Staff Gabe Posted January 9, 2020 Staff Posted January 9, 2020 It does, yes. Has @carl123s suggestion worked? Quote
Ram C. Kumar Posted January 9, 2020 Author Posted January 9, 2020 I have changed the renderer from Intel to warp. And, it works fine. I found no black overlay issues until now. But, some times it's slower when changing fonts from the font menu. I will test this with my dedicated GPU and will update to you. Quote
Ram C. Kumar Posted January 9, 2020 Author Posted January 9, 2020 Hi @Gabe, I changed the renderer settings to my dedicated GPU. It worked fine with no slow performance issues. Then, I did one more test with my Intel GPU. I uninstalled my display driver and reinstalled the latest driver. And I did a "reset user defaults" in affinity designer (CTRL+ launch AD). Now it works fine with no issues on my Intel GPU. Thank you @carl123 and @Gabe for your help and support. Quote
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