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musicfed

Affinity Photo downsizes images when importing from Photo Stream?

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Hi guys I’ve not used the app in a while but I’ve noticed that if I start a new project from “import from photos” and load a photo to from my Photo Stream A weird thing happen

 

If I import from my photo stream the resolution gets dramatically lowered - why is that? The imported photo looks way worse than if I open it via the photo app, it’s quite pixelated. Is there a setting to tell AP to not lower the resolution of photo stream photos?

 

thanks. Fed

Edited by musicfed
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thanks but that's not the reason. Photo stream photos are surely a bit lower but definitely not 480*360 like Affinity Photo now imports them. something weird is going on here that didn't happen before.

I used to edit phots straight from Photostream no problem.

the same photo I am able to import it from Photostream at 2016*1512px using AP on my Mac  - why on earth AP on iPad now arbitrarily reduces it to 480*360px?

can anyone replicate this issue?

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Hi musicfed :)

My apologies for the delayed response, as we have been closed over the holiday period.

Could you please confirm for me:

  1. What iPad model and iOS version are you using?
  2. Are your images in a RAW format?
  3. If you open your Photos Library, then drag and drop an image from here onto the homescreen of the Affinity app, does the image open at full size?
  4. Do you have an active internet connection when trying to open these images?

Many thanks in advance!

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Hi Dan

  1. What iPad model and iOS version are you using? IPad Pro 10.5 with latest IOS 
  2. Are your images in a RAW format? No
  3. If you open your Photos Library, then drag and drop an image from here onto the homescreen of the Affinity app, does the image open at full size? Haven’t tried this but not sure AP supports multi screen on the iPad Pro?
  4. Do you have an active internet connection when trying to open these images? Yes

i think this is a serious glitch that definitely wasn’t there before  

 

federico

 

 

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Many thanks for that info :)

38 minutes ago, musicfed said:
  • If you open your Photos Library, then drag and drop an image from here onto the homescreen of the Affinity app, does the image open at full size? Haven’t tried this but not sure AP supports multi screen on the iPad Pro?

You don't need to set the app to splitscreen, you can simply click and hold an image in Photos, then whilst keeping this finger pressed on the screen, use your other fingers to open Affinity, then on the homescreen you should see a green (+) icon indicating that if you let go of the finger holding the image, a document will be created for this, as shown below -

Could you please provide a screen recording showing you creating a new document in Affinity from the image in your Photo Library (which imports the low res version of the image) and attach this to your reply? If you're unsure how to record your iPad screen, please see here - https://support.apple.com/en-us/HT207935

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I have sent you the video by mail - 

the system you suggest works fine. the glitch only happens when you import a photo from photostream to start a project directly from the new project menu

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I get the same problem as Fed. My photos downsize substantially if I start a new project from “import from photos” in Affinity for Ipad.

It gets better using the drag and drop method as described by Dan, but still the photos are not in their original size. There seems to be a limit at 2048 x 1536 whereas the original size might be 4032 x 3024.

Several months ago I could start from Affinity for Ipad and got the original size.

This really is a significant drawback.

I use an iPad pro 11 with latest IOS. The images are not in a RAW format, mostly jpg from an iPhone.

Whether or not I have an active internet connection does not make any difference.

I should be most grateful for any help. Otherwise the program is useless for my purposes.

Belisa

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Hi Belisa,

Welcome to the forums :)

I'm very sorry to hear you're experiencing the same issue, as musicfed's support has moved to email, I will copy below my latest response -

Quote

I have been testing this issue this morning, trying to replicate the issue both you and the other customer is experiencing - I have tested on 4 separate iPads, 2 running iOS 12 & 2 iOS 13, synced with different iCloud accounts and with a new install of the Affinity app on 2 of the iPads. On each iPad I opened 3 different images, a JPEG, a PNG & a RAW file, all of which opened at full resolution.

In order to continue to investigate this issue, could you please confirm the following specifics for me? Please note I may have asked these before, but I need to be certain the steps have been taken before I continue down new avenues.

  • Have you uninstalled and reinstalled the app? Did this change any behaviour? (please note you will lose any unsaved files when uninstalling the app)
  • Have you changed your Settings>Photos option to make sure 'Download and Keep Originals' is ticked?
  • If you take a photo using your iPad camera, the open this from the Camera Roll in Affinity Photo, does this open at the correct resolution?

Many thanks in advance.
 

As well as the above, could you please confirm the following for me:

  • Please open Settings>General>iPad Storage and let me know how much Free Space is left on your iPad?
  • Do you have any other apps on your iPad that can access and open images from your Photo library? I'd like to check to see if these open the full resolution image, or the low resolution thumbnail that Affinity appears to be accessing.
  • How much free space do you have left in your iCloud account? (assuming you're syncing your photos with the cloud)

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I'm having the same issue as musicfed and Belisa.  Something change in November - December 2019 and this problem stared to occur. This is extremely aggrevating. 

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Posted (edited)

I too recently faced this issue.. Regarding RAW files imported from photo does not open in RAW full resltn.,instead its worse than a jpg file.

Before, When importing a RAW Files, it brings me to a RAW Persona(just forgot the name) where i can toggle in some adjustments before going to the Develop Persona, but recently when i import RAW photos,it does not even brings me to that RAW Persona, but instead brings me directly to the Developed Persona with a very low resltn.file...But in the case of me, not all of my RAW Files happens like that, i face this issues when i import RAW Image from Camera to iPad using lightning to  usb 3 camera adapter via CameraUSB Cable .. But RAW Files that i first import on Computer(stored in pendrive) and then Developed on AF is not facing that problems...

 please help me... 

Edited by Lalte
Providing more details

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Such low resolution files suggests to me that IOS is sending you the optimised versions, it says here least used files may be reduced in size especially if you’re low on storage space.

https://support.apple.com/en-gb/HT204264

How much free storage space on your iPad do you have?


Affinity Photo 1.8, Designer 1.8, Publisher 1.8 on MACOS Big Sur beta.
Affinity Photo 1.8, Designer 1.8, Publisher 1.8 on Windows 10 Pro.
Affinity Photo 1.8, Designer 1.8 on iPad Pro 9.7" iPadOS 14.

https://www.facebook.com/groups/affinityforipad/

https://www.facebook.com/groups/AffinityPhoto/

 

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