Silkograph Posted December 29, 2019 Share Posted December 29, 2019 I am using Affinity designer from last 1 year. Updated minor version couple of time in the past after the purchase. But last week I installed latest version and later that week it is not able to launch at all. I may have installed some other software applications after updating Affinity Designer. Windows event viewer is showing following error. Faulting application name: Designer.exe, version: 1.7.3.481, time stamp: 0x5d8acd5d Faulting module name: KERNELBASE.dll, version: 10.0.17763.914, time stamp: 0xfb6790ac Exception code: 0xe0434352 Fault offset: 0x0000000000039159 Faulting process ID: 0x2e60 Faulting application start time: 0x01d5be5ab379424a Faulting application path: C:\Program Files\Affinity\Affinity Designer\Designer.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report ID: b148773e-e571-4b8c-aa02-5a302ab2b4bd Faulting package full name: Faulting package-relative application ID: Can some one tell me how to fix the issue. Please let me know if anything is required other than this log. Thank you. Quote Link to comment Share on other sites More sharing options...
GarryP Posted December 30, 2019 Share Posted December 30, 2019 Welcome to the forums. Unfortunately you’ve had the problem during a holiday shutdown at Serif, so not many of their people are around to help. You might get more answers once they get back off their well-deserved holidays. In the meantime you could try these posts from the FAQs: Quote Link to comment Share on other sites More sharing options...
Silkograph Posted January 1, 2020 Author Share Posted January 1, 2020 Thanks GarryP. I checked everything you have mentioned but no issues as mentioned in your post. Quote Link to comment Share on other sites More sharing options...
GarryP Posted January 2, 2020 Share Posted January 2, 2020 That’s a shame. Hopefully someone from Serif will have an answer next week. Quote Link to comment Share on other sites More sharing options...
Silkograph Posted January 7, 2020 Author Share Posted January 7, 2020 Hello, My Affinity Designer is still not working. I am waiting for someone to help me. Thanks Quote Link to comment Share on other sites More sharing options...
Silkograph Posted January 12, 2020 Author Share Posted January 12, 2020 Finally I removed affinity-designer-1.7.3 and installed affinity-designer-1.7.2. Now the earlier version is working fine. But it seems I can't install latest version on my Windows 10 Home os. Quote Link to comment Share on other sites More sharing options...
Gary9450 Posted January 24, 2020 Share Posted January 24, 2020 1.7.3 has froze up on me twice since updating. Gonna have to go back to 1.7.2. Quote Link to comment Share on other sites More sharing options...
Woodsman Rick Posted January 24, 2020 Share Posted January 24, 2020 Affinity Photo 1.7.3 crashed three times this evening for some reason. Not sure what I might have done differently to avoid it. Quote Link to comment Share on other sites More sharing options...
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