Kerri Lisa Posted December 22, 2019 Share Posted December 22, 2019 Hi, I am creating a repeat pattern with pixel layers and when I try to edit a group that is misaligned it crashes. I try duplicating the project to make my edits and when I try to export it also crashes on me. Sometimes it will crash before I can make any edits on the original or duplicate. This only crashes when working with pixel layers. See video. IMG_0851.MP4 Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted January 3, 2020 Staff Share Posted January 3, 2020 Hi @Kerri Lisa, The video does not load. Can you try to attach it again? Can you also attach your project file if this only happens in that document? Quote Link to comment Share on other sites More sharing options...
Kerri Lisa Posted January 6, 2020 Author Share Posted January 6, 2020 Does this video work? IMG_0851.MP4 Quote Link to comment Share on other sites More sharing options...
Kerri Lisa Posted January 6, 2020 Author Share Posted January 6, 2020 Also this happens in EVERY project that contains a pixel layer. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted January 6, 2020 Staff Share Posted January 6, 2020 It has to be related to the symbol or something inside the symbol. Have you tried to create a new blank project, add a pixel layer and it crashed? Again, can you attach that project file? Quote Link to comment Share on other sites More sharing options...
Kerri Lisa Posted January 6, 2020 Author Share Posted January 6, 2020 What file type do you want? Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted January 6, 2020 Staff Share Posted January 6, 2020 We need the native project file - afdesign. Quote Link to comment Share on other sites More sharing options...
Kerri Lisa Posted January 6, 2020 Author Share Posted January 6, 2020 Please see the attached project. Vintage_Octopus_half_drop.afdesign Quote Link to comment Share on other sites More sharing options...
Kerri Lisa Posted January 7, 2020 Author Share Posted January 7, 2020 I have the same issue with both projects. The floral project crashed repeatedly on me today. Not sure how my other project became corrupted. floral_vinatge_basic_repeat_.afdesign lemons half drop.afdesign Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted January 7, 2020 Staff Share Posted January 7, 2020 These 2 seem to be fine . What ipad model have you got? Can you attach a screen recording of your workflow using either floral_vinatge_basic_repeat_.afdesign or lemons half drop.afdesign ? Or could you re-attach Vintage_Octopus_half_drop.afdesign as the one you've attached it's corrupt. Quote Link to comment Share on other sites More sharing options...
Kerri Lisa Posted January 7, 2020 Author Share Posted January 7, 2020 (edited) Hi Gabe, the video is me trying to open the newest duplicate of my original project. Two duplicates crash upon opening. I can only open my original. Then it crashes once I start editing my pixel layers as symbols. See video. I have an iPad Air 3rd generation. IMG_0944.MP4 Edited January 7, 2020 by Kerri Lisa Video did not play. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted January 7, 2020 Staff Share Posted January 7, 2020 The video has failed to upload again. Quote Link to comment Share on other sites More sharing options...
Kerri Lisa Posted January 7, 2020 Author Share Posted January 7, 2020 11 minutes ago, Gabe said: The video has failed to upload again. Hi Gabe I are uploaded the video again Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted January 9, 2020 Staff Share Posted January 9, 2020 It seems to only crash on the 3GB ram iPads. I will log this with our developers. Quote Link to comment Share on other sites More sharing options...
Kerri Lisa Posted January 9, 2020 Author Share Posted January 9, 2020 5 minutes ago, Gabe said: It seems to only crash on the 3GB ram iPads. I will log this with our developers. Thanks Gabe, Is there anything I can do in the meantime? Do you know how long a bug fix/update will take? Thanks Kerri Quote Link to comment Share on other sites More sharing options...
Kerri Lisa Posted January 9, 2020 Author Share Posted January 9, 2020 8 hours ago, ErrkaPetti said: Pretty big documents... 8100x4000pts... It’s equivalent to around 170mpix... Do you suppose I should modify the size of my art boards to less than 2000x2000? Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted January 9, 2020 Staff Share Posted January 9, 2020 I'm afraid we don't have a workaround or an ETA at the moment. Sorry. Size-wise, it depends what you do with your designs. You should not be working with sizes larger than you need. That artwork would actually print at 2.1meters by 1.4 meters at 300DPI... I also suggest you not to work in points unless you need to. I suggest either Pixels or Physical units. Quote Link to comment Share on other sites More sharing options...
Kerri Lisa Posted January 9, 2020 Author Share Posted January 9, 2020 2 hours ago, Gabe said: I'm afraid we don't have a workaround or an ETA at the moment. Sorry. Size-wise, it depends what you do with your designs. You should not be working with sizes larger than you need. That artwork would actually print at 2.1meters by 1.4 meters at 300DPI... I also suggest you not to work in points unless you need to. I suggest either Pixels or Physical units. Thank you Gabe! I will try smaller documents and using px. Quote Link to comment Share on other sites More sharing options...
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