Chris67 Posted December 19, 2019 Posted December 19, 2019 I sent a request already some days ago - no answer so far. Can't use Affinity Photo because it crashes every time when I am trying to open a file. Sent a crash report already. Shall I request my money back or is there a solution? Quote
Staff MEB Posted December 19, 2019 Staff Posted December 19, 2019 Hi Chris67, It is crashing when you open just a specific file or any file you try to open? If it's with a specific file do you mind attaching it here (i can provide an upload link if you wish to keep the file private)? Thanks. Quote A Guide to Learning Affinity Software
Chris67 Posted December 20, 2019 Author Posted December 20, 2019 Any file - I sent you the crash report already. Could you find out the reason? Quote
Staff MEB Posted December 20, 2019 Staff Posted December 20, 2019 Hi Chris67, This is caused by an issue with the Intel driver. Please do the following: go to Affinity Photo Preferences, Performance section and untick the Enable Metal compute acceleration checkbox then restart the app. The application should start without issues with Metal disabled until we can provide a fix for this. Let us know how it goes. Thanks. Quote A Guide to Learning Affinity Software
Chris67 Posted December 20, 2019 Author Posted December 20, 2019 Fixed! Thanks. How do I find out when the fix is available? Quote
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