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Posted

I sent a request already some days ago - no answer so far.

Can't use Affinity Photo because it crashes every time when I am trying to open a file.

Sent a crash report already.

Shall I request my money back or is there a solution?

  • Staff
Posted

Hi Chris67,
This is caused by an issue with the Intel driver. Please do the following: go to Affinity Photo Preferences, Performance section and untick the Enable Metal compute acceleration checkbox then restart the app. The application should start without issues with Metal disabled until we can provide a fix for this. Let us know how it goes. Thanks.

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