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Posted

Tools appear on left panel but dark when I load photo I have only 8 tools appear  had all when I first download it on windows then it stopped responding tryed factory reset but still the same 

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Posted

Hi Mark Aho,

Welcome to the forums :)

Please could you provide a screenshot that demonstrates your issue? Please could you tell me what you did to factory reset the app?

Thanks

C

Please tag me using @ in your reply so I can be sure to respond ASAP.

Posted

sorry dont know how to send screen shot my issue is the tool bar on left panel when i open a photo i only get 8 tools had all tools high lighted when i fist installed program then only 8 tools turnd it on this morning and all tools high lighted loaded photo and all disaperd exceped 8 tools i did the factory reset by holding down the control key while opening affinity until reset dialog box appeared then select all 

Posted
1 minute ago, Mark aho said:

hi im useing windos 10 pro version 1903 

The screenshots are from a Mac but they are very similar to Windows. The shot with less tools is in the Develop Persona, the other is in the Photo Persona.

Raw files open in the Develop Persona, jpgs open in the Photo Persona

Is this what you are seeing?

Screen Shot 2019-12-19 at 15.52.10.png

Screen Shot 2019-12-19 at 15.51.48.png

Posted
21 minutes ago, Mark aho said:

hi thanks for the help i understand it now this is my first photo app so sill in the dummy stage thanks again for the help

Glad you are sorted, we all have to start somewhere :)

The forum is full of helpful people so don't hesitate to come back if you need help.

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