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Posted

Every time I start up Photo 1.7.3 it puts up an error dialog " There was a problem connecting to the server "Myserver" The share does not exist try again"... actually it looks like an OS error dialog

Same thing when I open prefs_> PS Plug ins, in which case it generates an endless loop of close the dialog and open it again for the same server. 

The server in question is OS X 10.15.2 office server with backup storage. Its online and works fine, as does all shares it has. I think the problem is that some how Photo thinks there are PS plugins located on the server rather than the local volume. I have ONE ps plugin on my local machine. 

How do I clear the pref ? the UI is responsive if I'm super quick to close the pref panel between dialog error re appearing and taking focus from the app :( there must be a pref file somewhere I can delete but so far I haven't been able to delete the right one, nor did a reinstall clear the error either.

 

S

  • Staff
Posted

Hi Steve Oakley,
Press and hold ctrl while launching Affinity Photo until a Clear User Data dialog appears. Keep the first three checkboxes ticked only (otherwise you may end reseting brushes, macros and similar files added to the app), then press Clear. Check if it still displays the error you were getting.

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