Affinity Photo doesn't start anymore

[Ursula Rafalski]

Hello,

to get away from Adobe CC, we bought Affinity (Photo, Designer and Publisher) on the Affinity website and worked with it for a few weeks to our great satisfaction.

3 days ago we wanted to implement the Google NIK Collection in Affinity Photo, but we couldn't complete the process because my Mac is frozen. After a reboot we couldn't start Affinity Photo anymore. The application icon bobbed in the dock, but it didn't open. Even a new installation with a fresh DMG version 1.7.3 didn't change the fact that Affinity Photo didn't start anymore. 

The other two programs Affinity Designer and Affinity Publisher work so far, but if I use the Pixel Persona in Affinity Designer, the program freezes after a while. To work with the Affinity Collection without problems, I need a working Affinity Photo, because I don't want to use Adobe Photoshop anymore.

What can I do to make Affiniy Photo work again on my Mac?

Thank you for any further information!

Detlef 

[Callum]

Hi Ursula,

Welcome to the forums

Please could you tell me which version of Mac OS you are using? Please could you also try opening the app with the CTRL key held down and when the reset menu appears click Select All then Clear to see if this solves your issue?

Thanks

C

[Ursula Rafalski]

Hi Callum, it's working now. Thank you so much for the hint.

Detlef

[deannab]

i'm having a similar problem on windows. installed it and worked fine, then didn't use the laptop for a while. started it up today to do some work, and it's like it's not installed anymore. happened last month on a different machine too. ran the repair tool, and it said it did, but none of my affinity programs will start.