kaiz3r Posted December 15, 2019 Posted December 15, 2019 Hello Publisher crashed when i was trying to save some assets to my assets collections. Now i cant acces anymore to my assets, as Publisher crash everytime i try to show them (it freeze and nothing happened, even after 2hours of wait) I have an important project to export for monday evening, please let me know how i can access my assets to complete the file bests Quote
Staff Gabe Posted December 17, 2019 Staff Posted December 17, 2019 Hi @kaiz3r, Welcome to the forums. Try this Close Publisher. Navigate to %AppData%\Affinity\publisher\1.0\user and rename "assets.propcol" to assetsBAK.propcol . Reopen Publisher. If it's fine, attach the renamed file so we can have a look Quote
Joachim_L Posted December 17, 2019 Posted December 17, 2019 7 minutes ago, Gabe said: Navigate to %AppData%\Affinity\publisher\1.0\user and rename "assets.propcol" to assetsBAK.propcol . Reopen Publisher. Does this action do not create an empty assets file? kaiz3r wants to use assets he/she/div had before. So-to-speak a repair of the assets. Quote ------ Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed
Staff Gabe Posted December 17, 2019 Staff Posted December 17, 2019 How else would we find out if it crashes because of a corrupt asset and/or something else? Quote
kaiz3r Posted December 26, 2019 Author Posted December 26, 2019 On 12/17/2019 at 12:14 PM, Gabe said: Hi @kaiz3r, Welcome to the forums. Try this Close Publisher. Navigate to %AppData%\Affinity\publisher\1.0\user and rename "assets.propcol" to assetsBAK.propcol . Reopen Publisher. If it's fine, attach the renamed file so we can have a look hi, this make the asset panel works again so the problem seems to be a corrupted asset.propcol file is it possible to repair it ? we have many assets that I hope we will not loose thanks Quote
Staff Gabe Posted January 2, 2020 Staff Posted January 2, 2020 Can you upload your propcol file on our dropbox account so we can have a look? https://www.dropbox.com/request/n2paLfsM2ZxfvXylsVN8 Quote
kaiz3r Posted January 3, 2020 Author Posted January 3, 2020 hello sorry for the late send, i didn't receive the notify email, I sended the file thank you Quote
Staff Gabe Posted January 3, 2020 Staff Posted January 3, 2020 We've found the issue. It's the "Grouper" asset from "Modules MP". Not entirely sure why it's causing the app to crash, but I logged it with our developers. I sent you a PM with the fixed file, which can be imported in the Assets Panel Quote
kaiz3r Posted January 3, 2020 Author Posted January 3, 2020 Hi again, yes the app have crashed during a save then corrupted it, thank you for your help, it's works well now Quote
Staff Gabe Posted January 7, 2020 Staff Posted January 7, 2020 Do you still have a source document containing the object from which the asset was originally created? Quote
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