reidA Posted December 15, 2019 Posted December 15, 2019 (edited) Hi, I've mounted my external hard drive to my computer (MacOS Catalina 10.15.2) and tried to open a .afdesign file. Oddly enough the file size is 131kb now. Affinity Designer an error message saying "The file type is not supported". I tried to open another .afdesign file of 340.4mb and an error came up with "The file appears to be truncated (shorter than expected)." I opened the third file with the size of 442.3mb and the error was "The file appears to be damaged". After these, I opened another .afdesign from a different folder in the same external hard drive and it loaded in fine. I'm running Affinity Designer 1.7.3. Any help would be very much appreciated! I really need these files. Edited December 15, 2019 by reidA Additional problem found Quote
Staff Gabe Posted December 18, 2019 Staff Posted December 18, 2019 Hi @reidA, Welcome to the forums. If your files became truncated, you won't be able to open them. That 131KB file is most likely gone. However, if you upload the 340.4mb file, we can have a look and see if we can do anything. https://www.dropbox.com/request/DTYWTtLRHSRlYypEi1on I suggest you think about what could have happened with that hard drive (removing it without being ejected, turning the power off while writing on it, physical damage, etc). If the files were fine before and just after plugging it in are corrupt or way too small in size, something must be going on with the hard drive. Quote
Milo Sun Posted December 29, 2019 Posted December 29, 2019 I recently had this issue as well. I would love to recover this file if possible...? My computer was running a bit slow when I was working on this file, especially when I was trying to use the eraser tool, so I decided to restart my computer with hopes that it would run faster after reboot. I saved the file, restarted, and now it says "the file type is not supported." It is a 76 mb file. Is it possible to recover this file? Thanks Flier.afdesign Quote
Staff Gabe Posted January 2, 2020 Staff Posted January 2, 2020 @Milo Sun, unfortunately, that file is completely corrupt and we are unable to recover any data from it. Sorry :(. I suggest you check your HDD, as files cannot become corrupt on their own. Milo Sun 1 Quote
Milo Sun Posted January 3, 2020 Posted January 3, 2020 @Gabe Ok thank you for checking. My HDD is fine and I have saved many other affinity graphics, so I guess it was a just fluke because my computer was overloaded. Oh well, no worries Happy new year Quote
Staff Gabe Posted January 3, 2020 Staff Posted January 3, 2020 Just out of interest. Were you saving on a Cloud location? Happy new year Quote
reidA Posted January 3, 2020 Author Posted January 3, 2020 Later reply, though thank you for the messages. Luckily I accidentally made a backup of a slightly earlier version of one of the files in the same folder. The files were certainly corrupt. I think that occurred when the Affinity file wouldn't stop saving for an average file size (more than 30 minutes), and I had to force quit the program. And/or force ejecting my external harddrive. I made a backup of my harddrive and reformated my external harddrive. I haven't had an issue since then. Thought I'd share because far too often threads like these never get a resolving reply for the original poster. Happy New Year! Quote
Old Bruce Posted January 3, 2020 Posted January 3, 2020 6 hours ago, reidA said: Luckily I accidentally made a backup of a slightly earlier version of one of the files I usually accidentally don't make backups, thanks for my morning smile. And thanks for following up, it encourages people to answer queries. Quote Mac Pro (Late 2013) Mac OS 12.7.6 Affinity Designer 2.5.7 | Affinity Photo 2.5.7 | Affinity Publisher 2.5.7 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that.
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