kaiiwamoto Posted December 14, 2019 Share Posted December 14, 2019 Once I want to save file with affinity format, the error message shows up. It says, " Failed to save document:<file name> Save failed because access to the file was lost. Do you whish to save the document to a new file?" Then I select Save As... and it happens again. So, I never been able to save any files with affinity format. I can export the file but, not with affinity format. This error happens both on photo and designer. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 14, 2019 Share Posted December 14, 2019 It seems odd that it says the document name is <Untitled>, @kaiiwamoto. Are you using File > Save or File > Save As? If you're using Save As, can you show a screenshot of that dialog after you enter the file name and before you press Save, please? Are you trying to save to a network drive, or a local drive? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
kaiiwamoto Posted December 15, 2019 Author Share Posted December 15, 2019 (edited) I tried to save on local drive. I attached the screen recording of my issue. I can export the file properly. 2019-12-15-10-51-25.mp4 Edited December 15, 2019 by kaiiwamoto Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted December 18, 2019 Staff Share Posted December 18, 2019 Hi @kaiiwamoto, I see you have compression enabled on your C drive. Can you save on any other drives? Quote Link to comment Share on other sites More sharing options...
kaiiwamoto Posted December 20, 2019 Author Share Posted December 20, 2019 Yes, I tried to save on thumb drive and external SSD, but it failed. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted January 2, 2020 Staff Share Posted January 2, 2020 Can you please try to create a new Windows profile and see if you can save on that one? Quote Link to comment Share on other sites More sharing options...
kaiiwamoto Posted January 3, 2020 Author Share Posted January 3, 2020 15 hours ago, Gabe said: Can you please try to create a new Windows profile and see if you can save on that one? I created the new account and reinstalled the both application, but they didn't work. They give me the same error. At this moment, I export as pdf for Designer files and Tiff for Photo files, and I don't have any issue now. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted January 3, 2020 Staff Share Posted January 3, 2020 Any chance you could re-install it on a drive with no compression and see if that's any better? I tried in here on a compressed driver and it was working fine. No issues at all... We would like to know what's causing this issue. Quote Link to comment Share on other sites More sharing options...
kaiiwamoto Posted February 8, 2020 Author Share Posted February 8, 2020 I just Factory reset my laptop and reinstall the Affinity Design and Photo and then it worked. There in no problem to save with the affinity file format on both software. Thank you for the suggestions. Kai Gabe 1 Quote Link to comment Share on other sites More sharing options...
Coby Posted August 5, 2020 Share Posted August 5, 2020 Kai, cheers you got it working via a factory reset and then software reinstall, but I hope the root issue can be found and fixed to prevent those hours of trouble for the rest of us. I have the same problem with both Affinity Photo and Affinity Designer on Windows 10, ever since late June. I have tried the latest Affinity Photo (1.8.4..) and even tried uninstalling it and reinstalling it. I can export to other file formats just fine, but when trying to save to native file formats .afphoto or .afdesign in Affinity Photo and Affinity Designer respectively in Win 10 result in "Failed to save document: <Untitled> Save failed because access to the file was lost. Do you wish to save the document to a new file?" The files that result are empty 0 byte files as you can see from the uploaded save dialog screenshot. This happens on EVERY internal drive that I try to save files to. All of them are SSD drives. My system specs and Windows build are attached. Oddly, both Affinity Photo and Affinity Designer work fine on my older laptop that also runs windows 10 (specs not shown). Not sure why this glitch recently appeared, but I did get some new ram (pushing it from 24gb to 32gb) and installed Affinity Photo and Designer on my second Windows 10 machine (old laptop). Any help with this will be MUCH appreciated. I can't find much info via Google besides people having issues saving to directly to external drives; all my drives are internal SSDs. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted August 6, 2020 Staff Share Posted August 6, 2020 Hi @Coby, Do you get this for any documents you create and try to save? Quote Link to comment Share on other sites More sharing options...
Coby Posted August 6, 2020 Share Posted August 6, 2020 @Gabe, Yes sir, it happens with every file I create and try to save, and even files that I have opened cannot be saved to the native .afphoto or .afdesign files. I can open the .afphoto files that were saved before this glitch appeared, but I cannot save .afphoto or .afdesign files at all now; it's so darn consistent on my Win10 PC that I think something may have happened to this particular install of Windows 10. Maybe it was adding more ram? Maybe I installed too many other programs? I am seriously going to reformat my PC with a fresh install of Windows 10 which will likely remedy this, but I have no idea how to avoid this problem from happening again. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted August 7, 2020 Staff Share Posted August 7, 2020 Before wiping it, try to create a new user account, only install Affinity Software and see if you still have the issue. I suspect it might be another program conflicting with it. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.