Lea Anthony Posted November 24, 2019 Share Posted November 24, 2019 I also am experiencing this: running the app nukes my machine. Bought it from the Microsoft Store and am unable to launch it. According to Windows, the version is: 10703.481.0.0. Quote Link to comment Share on other sites More sharing options...
Ricardo Zea Posted November 25, 2019 Share Posted November 25, 2019 And what have you tried in order to fix your problem? Please provide some insight into the things you've tried so we know where to point you to. Quote Link to comment Share on other sites More sharing options...
Liftboy Posted November 25, 2019 Share Posted November 25, 2019 Hey, same story here. I brought the Designer first time via Micrsoft store yesterday and Windows crashes with a blue screen after starting the designer. Publisher and Photo running nornaly. I searched for an Windows update "KB451538" and could not find it. Using an Thinkpad T480s with NVidea 3.20.1.57 driver and the game driver (won't use it for gaming) 441.20. Regards Frank Quote Link to comment Share on other sites More sharing options...
Liftboy Posted November 25, 2019 Share Posted November 25, 2019 I just made a storno on the Designer within the Micrsoft store, uninstll it nd buy direct via serif. Now ist is running! Quote Link to comment Share on other sites More sharing options...
Lea Anthony Posted November 26, 2019 Author Share Posted November 26, 2019 I don't have the ability to get a refund from the store. This sucks. Quote Link to comment Share on other sites More sharing options...
Lea Anthony Posted November 26, 2019 Author Share Posted November 26, 2019 On 11/25/2019 at 4:27 PM, Ricardo Zea said: And what have you tried in order to fix your problem? Please provide some insight into the things you've tried so we know where to point you to. Whilst I appreciate your effort in trying to help, an app purchased on the Microsoft Store should just work. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted November 26, 2019 Staff Share Posted November 26, 2019 Hi Lea Anthony, Are you also getting a BSD (Blue Screen of Death)? Please check this FAQ for instructions. It's most likely an issue related with a recent Window update/cldflt.sys. Let us know how it goes. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Ricardo Zea Posted November 26, 2019 Share Posted November 26, 2019 3 hours ago, Lea Anthony said: I don't have the ability to get a refund from the store. This sucks. This is offtopic but if you got a receipt from Microsoft you are legally entitled to a refund. Worst case scenario, you may want to give Microsoft a call. -- Ontopic: Quote Whilst I appreciate your effort in trying to help, an app purchased on the Microsoft Store should just work. Well, the same goes for any app purchased anywhere else and sometimes that's not necessarily the case. Look at this thread ‾\_(ツ)_/‾. Nonetheless, I'm glad you have Designer working now. Quote Link to comment Share on other sites More sharing options...
Lea Anthony Posted November 26, 2019 Author Share Posted November 26, 2019 Just now, MEB said: Hi Lea Anthony, Are you also getting a BSD (Blue Screen of Death)? Please check this FAQ for instructions. It's most likely an issue related with a recent Window update/cldflt.sys. Let us know how it goes. Thanks MEB. That FAQ just lists 3rd party software which I don't have installed. However, thanks for the cldflt.sys pointer! I found this thread about it. I'll try it on my desktop. For some reason it works fine on my laptop ‾\_(ツ)_/‾ Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted November 27, 2019 Staff Share Posted November 27, 2019 Hi Lea Anthony, The link was pointing to the wrong FAQ. Here's the correct link. My apologies for the mistake. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted December 11, 2019 Staff Share Posted December 11, 2019 Please read the (rewritten) FAQ which says that Microsoft have now fixed this bug in December's Windows Patch Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
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