andersmy Posted December 10, 2019 Posted December 10, 2019 After reporting a previous error related to Publisher becoming non-responsive, I started recreating my work from scratch. This time with absolutely no "learning by doing" or messing about. The only thing I know I might have done related to other reported bugs is to reorder a couple of pages at some point, but my experience is somewhat different.. Sometime between saving the document (apparently successfully) and preparing to draw a line, Publisher v.1.7.3 crashes instantly. When restarting and trying to reopen the document, it crashes again. No error messages or any visual indication what the problem might be. The same happens with the latest beta. If there's anything you can do in the short term to get the document to a stable state, and also indicate the cause so I won't try the same again , please help. I really need to get this work done, hopefully I'll be able to do so without any further software issues. Thanks, Anders publisher-bug-instant-crash.afpub Quote
Staff Jon P Posted December 12, 2019 Staff Posted December 12, 2019 Hi Anders, I've passed this on to our development team, this looks like an issue we know about which should be fixed in the 1.8 beta (it won't stop the file crashing on open, but it shouldn't be possible to get a file into this state in the beta) - I would suggest using the beta from now on to avoid this happening again. I'll pass the file back to you if we can fix it. Thanks andersmy 1 Quote Serif Europe Ltd. - www.serif.com
loukash Posted December 12, 2019 Posted December 12, 2019 On 12/10/2019 at 8:25 PM, andersmy said: publisher-bug-instant-crash.afpub Downloaded it, opened it, instant crash. Attaching my crash report for this file: Affinity Publisher_2019-12-12-161834_Kuk.crash.zip Quote MacBookAir 15": MacOS Ventura > Affinity v1, v2, v2 beta // MacBookPro 15" mid-2012: MacOS El Capitan > Affinity v1 / MacOS Catalina > Affinity v1, v2, v2 beta // iPad 8th: iPadOS 16 > Affinity v2
andersmy Posted December 17, 2019 Author Posted December 17, 2019 I've had the file fixed and returned to me, and I trust the issue will be fixed in 1.8 Props to the team for working hard to fix all these issues while still offering personal service! Quote
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