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Posted (edited)

I bought Affinity Photo today for my Toshiba Laptop that runs Windows 7 SP 1. I've used Affinity Photo before on my Mac (which is in the shop, that's why I have to use my old laptop), and it runs beautifully - no problems. But for my Toshiba, it comes up with this message and the link it provides goes to an unavailable page. On Affinity's site it says it runs on Windows 7 with Service Pack 1, so I'm confused why it's not working and I get this message instead. I've done all the updates and everything on my laptop. 

And if there's no solution, can I get a refund because it clearly states that would work on Windows 7 SP 1....which it doesn't.   

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Edited by chanlon
Posted

I'm really sorry, I made a mistake. I thought I had to most current copy of Windows SP 1, but I didn't. I had to go to a separate place to download the latest platform update.  I DON'T WANT A REFUND. Disregard my previous email! It works perfectly on my laptop. 

Thanks!
Caroline Hanlon

  • Staff
Posted

Hi Chanlon,

Welcome to the forums :)

I'm glad to hear you got to the bottom of this issue. Please let me know if you need anything else.

Thanks

Callum

Please tag me using @ in your reply so I can be sure to respond ASAP.

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