Install Failure

[Freejon]

Please can you tell me why the publisher program failed to install?

The file I downloaded was affinity-publisher-1.7.3.exe

Thank you

Jon

SetupUI.log

[Pauls]

If you’re getting an error Setup Failed when trying to install our app/update, please try the below suggestions. They should hopefully allow you to install our app/update without any further issues:

• Restart your machine and try the installation again
• Make sure you're installing the latest version of the app ( more information here )
• Right click the .exe file and select Run as Administrator
• Make sure your machine isn't in the middle of installing updates - this can lock files needed to install our app/update
• Make sure your machine is fully updated by checking for any available updates
• Uninstall any previous versions of the software first using Microsoft's Uninstall Troubleshooter app (some errors have been caused by the installer being unable to remove the previous version)
• If you’re using an app, such as ImDisk, to modify where your TEMP directory is stored, please disable this and use the default Windows TEMP directory.
• Make sure you have the correct permissions to add/modify or remove folders within C\Program Files\
• Check Event Viewer to see if any additional information is provided regarding the error ( more information here )

 

I would try running as administrator first  - the log implies you have insufficient privileges