Manxie29 Posted December 9, 2019 Posted December 9, 2019 Hello, my program was transferred over to another PC and I have the product ID but it’s asking for a registration code which I don’t know what it is. Thank you, Marc Quote
Mark Ingram Posted December 9, 2019 Posted December 9, 2019 When you bought it from our store you will have been given (and emailed) a product key. That's probably what you need. It's tied to the email address that you made the purchase with. Quote
Cecil Posted December 9, 2019 Posted December 9, 2019 37 minutes ago, Mark Ingram said: When you bought it from our store you will have been given (and emailed) a product key. That's probably what you need. It's tied to the email address that you made the purchase with. As a Mac users and purchased my program from Apple Store not a problem for me or normally a Window users who purchases from Microsoft. Is it possible that the product key be listed under one of the default preference panels? How many, on purpose or by accident, delete old emails? If security issue, someone could always provide the product key if they have the email or write Serif for the product key. May help a lot of users. Pšenda 1 Quote Cecil iMac Retina 5K, 27”, 2019. 3.6 GHz Intel Core 9, 40 GB Memory DDR4, Radeon Pro 580X 8 GB, macOS,iPad Pro iPadOS Continuous improvement is better than delayed perfection
walt.farrell Posted December 9, 2019 Posted December 9, 2019 2 minutes ago, Cecil said: Is it possible that the product key be listed under one of the default preference panels? How many, on purpose or by accident, delete old emails? If security issue, someone could always provide the product key if they have the email or write Serif for the product key. May help a lot of users. Users who purchased directly from Serif can always login to the Serif store using the same email address and password they used for the purchase, and get their product keys there. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Cecil Posted December 9, 2019 Posted December 9, 2019 1 minute ago, walt.farrell said: Users who purchased directly from Serif can always login to the Serif store using the same email address and password they used for the purchase, and get their product keys there. Walt that is very true, if they are aware, which many are not, as repeated question(s) imply. Automate when one can. I’m also aware that one, may not look in preference window. One can only guess how many times Serif has replied with the email answer and not added or logging into their account to locate product key. Quote Cecil iMac Retina 5K, 27”, 2019. 3.6 GHz Intel Core 9, 40 GB Memory DDR4, Radeon Pro 580X 8 GB, macOS,iPad Pro iPadOS Continuous improvement is better than delayed perfection
Mark Ingram Posted December 10, 2019 Posted December 10, 2019 9 hours ago, Cecil said: Walt that is very true, if they are aware, which many are not, as repeated question(s) imply. Automate when one can. I’m also aware that one, may not look in preference window. One can only guess how many times Serif has replied with the email answer and not added or logging into their account to locate product key. How do they get to the Preferences panel to view their product key if they need to type in their product key to start the application to see the Preferences panel? Quote
Staff Patrick Connor Posted December 10, 2019 Staff Posted December 10, 2019 3 minutes ago, Mark Ingram said: How do they get to the Preferences panel to view their product key from the old PC perhaps 15 hours ago, Manxie29 said: Hello, my program was transferred over to another PC I do not think this is an Affinity Store customer, at least not using the email address used to create this account. @Manxie29 Welcome to the Serif Affinity forums. Please tell us how your purchased the Affinity Software for the original PC (and what OS/platform it is) and what OS the new PC is, thank you. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
Cecil Posted December 10, 2019 Posted December 10, 2019 18 minutes ago, Mark Ingram said: How do they get to the Preferences panel to view their product key if they need to type in their product key to start the application to see the Preferences panel? Although Patrick Connor provided a answer, many purchase a new computer and want to add Affinity Program. It just a simple fact that many need a Product Key and don’t know how to obtain. Quote Cecil iMac Retina 5K, 27”, 2019. 3.6 GHz Intel Core 9, 40 GB Memory DDR4, Radeon Pro 580X 8 GB, macOS,iPad Pro iPadOS Continuous improvement is better than delayed perfection
opeweini Posted December 22, 2019 Posted December 22, 2019 On 12/10/2019 at 4:33 AM, Mark Ingram said: When you bought it from our store you will have been given (and emailed) a product key. That's probably what you need. It's tied to the email address that you made the purchase with. Thank you so much. It really helped a lot. Quote
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